Klassy Kreations

WARNING: please be careful when ordering invites through this lady Hello all, I would just like to make everyone aware. I ordered invitations from Kendra Hammond (her business is called Klassy Kreations and her link is: https://www.facebook.com/byinvitationonlyxoxo?mibextid=LQQJ4d ) in November of 2023. I had posted in another bridal group where to get invites and she responded saying that she could make them. And to be honest I really liked the one she was able to come up with. Communication was great and I paid her half for the deposit. As soon as she had been paid the first time communication completely dropped (all of our communication was through Facebook messenger and it shows that she’s active and has viewed my messages yet hasn’t responded). I had to copy and paste messages about every/every other day and wait to get a response and often times it took about a week or more to get a response. She then told me that she was sending them out and I paid her the other half (she took all payment through Cashapp and I should have known better then). She then had all of the money and said they were sent out. Around a month later I messaged and asked where they were and she said they were sent… they never arrived. After around two weeks AFTER that she supposedly went in or called and said she hadn’t paid enough shipping and they were sending them back to her, for her to pay full shipping to resend. I finally got the invites (SIX months later). And low and behold I’m missing invites & details pages and they are HORRENDOUS (pictures attatched). To this day I still do not have my invites and details pages, she said the second shipment of ones I’m missing should arrive last Wednesday and has literally just messaged me two minutes ago that they should be arriving any day (so who really knows). She said I could return all of the bad ones and she acknowledged that “not all of them were bad” meaning she knew some were. And she’s correct not all of them were but 62 out of the 100ish we got were. I then told her I would like to return all of the invites and receive the money I spent for them back, this is when she informed me that she does not offer refunds. Given we have a large proportion of our guests who are international her services have been a NIGHTMARE considering they needed to be SENT out bringing of this month. I’ve had to purchase gatefolds from another company (that came out AMAZING) due to the lack of quality for the ones received. PLEASE KEEP IN MIND SHE ALSO DOES USE OTHER PEOPLES VIDEOS AND PICTURES OF MERCHANDISE AS HER OWN (found out ourselves through google searching her videos and pictures). PLEASE ALSO LOOK AT HER REVIEWS ON YELP, The Knot, Wedding wire, as I am not the only person this has happened to. I’d like to point out that I’m not necessarily saying she is a scammer, I AM however saying that the quality of work she provides is DREADFUL, I have still not received all of my invitations or details pages, and she will not offer me a refund. And one of my invitations was sent sideways (again please refer to the photos attached).