K.Marina Beauty

al and her team were very responsive and helpful with planning leading up to the wedding and made the process so easy.

rything photographed so well, my hair and makeup lasted through all of the celebrating, photos, and dancing. They were professional and kind, and they made the getting-ready portion of the morning feel so relaxed. I would recommend them to any bride looking for a talented and professional hair and makeup team !

d, especially for an investment of nearly $3,000. First, Tiffany was absolutely wonderful. She was talented, professional, responsive, and such a calming presence. I loved my hair, was comfortable all night, and would recommend her without hesitation. Unfortunately, the makeup side was much more stressful. I originally had my bridal trial with Stef and expected her to be my wedding-day artist. When Stef became unavailable, Kristel contacted me and asked if I would be comfortable with her taking over my bridal makeup. I agreed. Shortly before my wedding, I discovered through the schedule that I had been reassigned again, this time to Neelam, without being asked or even notified. I had no issue with the first change because it was communicated to me and I agreed to it. What bothered me was how the second was handled. After I expressed my dissatisfaction, Kristel ultimately came and did my makeup herself. I appreciated that, but I was left feeling that had I not spoken up, the arrangement Kristel herself had offered would not have been honored. My makeup photographed beautifully, but I was disappointed in how it wore. My under-eyes became cakey and the makeup around my nose began separating within about an hour. One of my bridesmaids also had a stressful experience with Neelam after her winged eyeliner was repeatedly removed with an oily wipe and reapplied, causing increasing irritation around her eyes. Communication was another recurring frustration. I had messages go unanswered for extended periods, including while a significant final payment was approaching, and even a simple logistical question the night before my wedding received no response. The most disappointing interaction came afterward. My mom canceled her services shortly before the wedding. Kristel explained that we were outside the cancellation window and removing them would put us below the onsite minimum. I completely understood, told her so, and considered the matter settled. I never asked for an exception. A few days later, Kristel reached out to me on her own and said, “I’m sending a refund your way. I don’t feel good about you paying for something she’s not getting.” I confirmed my mom would not receive services and thanked her. The refund never came. After two follow-ups, Kristel eventually told me she was upholding the original cancellation policy due to the cancellation window and onsite requirements. This was particularly disappointing because those circumstances were already known and had been discussed before she voluntarily offered the refund. I had already accepted that I wasn’t entitled to one. My issue was never the cancellation policy; it was explicitly offering a refund without being asked and then reversing that commitment after I had to repeatedly follow up. Tiffany was fantastic, and my makeup photographed beautifully, but a beautiful photograph doesn’t tell the whole story. Wedding beauty is an intimate, high stress service, and communication, reliability, professionalism, and follow-through matter just as much as the finished product. Unfortunately, my overall experience did not meet the standard I expected for nearly $3,000.

I wish I had done more research because I didn’t realize how much more expensive they were compared to other makeup companies. I didn’t realize other makeup artists were offering bridal makeup under $1000. The website also says you get a touch up kit and I never got one. So I think they are a bit overpriced. I didn’t like my makeup from my first trial. I communicated my issues and requested a second trial and didn’t hear back for so long I considered looking for a different makeup artists as a backup. I even started looking at the contract about their cancelation fees and stuff. I finally hear back and I show up for a second trial and it’s a new makeup artist. Thank god her makeup felt and looked great but the lack of communication worried me because of how expensive this company was compared to other makeup artists. The other backup companies I contacted would get back to me day of or next day. I decided to stick with this company because my second trial went really well. I also contacted to see if I could start makeup trial an hour earlier so my photographer could have more time and I didn’t hear back for a while and the only thing that changed was I was getting hair and makeup done first. I find out that my makeup artists are coming from hours away drive but I picked K.marina.beauty bc the studio is next to my venue. Maybe it’s because I don’t have a wedding planner that I didn’t have good communication but I didn’t have problems with my other vendors. The experience just kind of felt odd compared to my other vendors but maybe it’ll be okay if you have an actually wedding planner! Hair and makeup was still really great though and I felt very beautiful just not sure if the communication style makes the cost worth it for me.