Kress Terrace

er day and night in any location that would compare to here! Our 2017 NYE wedding and reception still has everyone talking! Loved it and would recommend here a thousand times over. Look forward to hosting other events here in our future! Camisha and Mark Stamper

w up, and not providing all items purchased. Some of the major issues include: - The missing late night appetizers - we requested three and zero were provided. - The missing cake cutting knife and plate that we specifically confirmed. - The missing coffee station. - The manager on duty (not anyone we had met with prior to the wedding day) asking during the wedding who received the vegetarian and gluten free meals which we had included information weeks in advance. - We thought it was strange to have a manager for the reception that we had never talked to or met. The individual we were informed that would be present, Michelle, showed up for about 30 minutes and never greeted. - There were timing issues that took place and things did not go smoothly. A large majority of guests complained about the rudeness of one of the bartenders, inexperience of the staff, lack of busing/cleaning tables, no butter for the rolls, no salt/pepper on tables, running out of alcohol. It was explained to us that evening 'that Visions had a lot of events going on that evening' - not a justification for lack of professionalism at our event. After the event we followed up with company. No response. Four weeks later we followed up again. They finally replied and said they would follow up again. No response. Three weeks later we followed up again. Finally, they are offering us a $74.00 refund and dinner for 25 people for all of the above. This is unacceptable - the last thing we would like is more of their service that we were clearly dissatisfied with. We spent approximately $10,000.00 at this venue and expect more than a $74.00 refund and dinner for 25.

me because the layout was all wrong. The servers were dressed in old t-shirts while all of our guests were in suits or tux. Our guests were warned to "a fine if we have to stay 1 minute over 11pm" and confiscated cigarettes from guests mouths and hands instead of notifying us (groom and bride) so we could ask guest to stop smoking. The contract did not state "no smoking" so we were very surprised when after the wedding the guest advised us of what happened. So unprofessional.

and my guests are still talking about it two months later. The in house catering kept our budget in check and we got everything included and it was beautiful. My bridesmaid loved it so much she's doing a style shoot there this spring. Great outdoor views too.

ad over the next 11 months leading up to our wedding. She was inconsistent with communication, often taking up to a week to respond to emails. As a bride and a customer, this was very frustrating. When we signed our contract, we opted into the payment plan at first. They were to pull payment on the 1st each month. After a second month of them not pulling payment until the 9th or later, we decided to pay in full. We were assured that if we overpaid for guests, we would be issued a refund. When we met with Michele to finalize our floor plan, another woman who worked for Visions plopped down drunkenly at our table. She slurred out a series of f-bombs, telling us if anyone didn't like what we were going to do for our wedding that they could "f-ck themselves." And threw up her middle fingers. It went on for so long, my husband and I were both uncomfortable. On the day of our wedding, Michele was nowhere to be found. The only contact was a "day-of coordinator" whom I had never met. I found that to be pretty unprofessional. Sure enough, expectations that we had finalized with Michele were not met because this woman had no idea what we wanted. The bartender chose to open the bar early, hence not honoring our contract. This lead to him "closing" the open bar early and he began charging our guests for drinks. This was completely unacceptable to me, and neither Michele nor Visions Catering has followed up on this with me. The staff was inattentive and exhausted during our entire event. The reason I know they were exhausted is because they all complained about what a busy weekend it has been. To me. The bride. Are you kidding? My wedding was treated with no excitement or enthusiasm by Visions Catering or the employees. They made it explicitly clear that they do that type of thing all the time. They positively couldn't wait to go home. The worst thing is that it took them over two months to refund our deposit and overpayment for guests. I called and called only to find a full voicemail box. I emailed a dozen times. Michele responded once to say our check had been shipped on 11/4 and again with some excuses about how she didn't know where our refund was. Finally on the 12/18, two months after our wedding, we received our check. We did them a professional courtesy by paying in full. We deserved the same courtesy with a timely refund. This company is disorganized, unprofessional, and lacks customer service. A wedding is a big deal and they treated us like we were throwing an office party or something. The food was good, the atmosphere was great, but I warn anyone who wishes to have their wedding here that you won't be made to feel like a valued guest by the employees. We were treated like an inconvenience at best. Yikes.

as beautiful! The management team went above and beyond to make our day perfect. The food was delicious and the staff were great! I would recommend this venue to everyone!

tairs at the indoor/outdoor Kress Terrace. We had open bar for our guests, and they provided an indoor and outdoor bar. Thank you, Kress Terrace, for making my special day a dream come true.

cocktail hour in the Terrace ballroom, went down on the street and took incredible pics - we used JW Photography, another excellent choice - then had our reception dinner in the Suite 300 part. I couldn't find it on here but go tour the rooftop Kress Terrace and you'll also get to see that venue. We had late night dancing on the rooftop with the Edison lights on. All of our food was great, service was on point and everything was more beautiful than we expected. Thank you Kress!!!

errace was the perfect choice. The rooftop is beautiful with great views and a big indoor ballroom as well. The chandeliers and soft neutral colors made it easy to decorate with our navy and blush pinks. They have very nice chairs and a wide variety of linens to choose from. We had a rehearsal the day before and they were helpful at all times when we needed assistance. Our reception was great, the food and service was wonderful and we had a blast. They even boxed up leftovers for us and made sure we had everything. I loved everything about our wedding and would do it all over again. We were told to visit next time in town and plan to do just that!

not communicate with you after she receives your deposit is telling. Good luck. My daughter's wedding cake was cut before dinner becaus...See More Like reply Amanda Petruzzi Amanda Petruzzi I'm sorry you had bad luck but I'm great friends with the owner. Thanks. Like · Reply · 5 hrs .. Valerie A Schwalbach Valerie A Schwalbach That is exactly what I figured. Now if she were to cater to everyone like she caters to her friends. Easy to praise your friends.

can be difficult, but I was usually able to sort anything out through the Visions Catering contact number as that is who owns both venues. They are incredibly helpful though and will go to almost any lengths to keep their clients happy. As for the space, Suite 300 is GORGEOUS. I like the space significantly more than I did Kress Terrace, but that's just a matter of taste! Working with the Visions folks takes some patience and some persistence, but the end result is DEFINITELY worth it!

d out the contact form on both websites, and sent 2 emails inquiring about having my wedding there. After no response, I decided to give them a call. What a surprise--the only listed phone number has a full voicemail box, and you cannot leave any messages. This has been a very frustrating experience. I can only assume they are out of business.

ing. The change in ownership wasn't a difficult transition. They said, for the most part, our contract would be honored. The main bump was that we were initially bringing out own alcohol, but Kress Terrace's new liquor license wouldn't allow this. This wasn't a huge issue but definitely not what the groom & I originally wanted. Also, Kress Terrace now handles rentals, so you don't need to go to another company for that (a plus in my opinion). Also, I don't know why, but after the change in ownership, I had a lot of difficulty getting in contact with Kress Terrace. I just could not get a response in an appropriate amount of time (never got a response from the offical Kress, Vision, and owners' e-mail addresses; the wedding planner did an ok job. She responded quickly at first, but that stopped after the 3rd e-mail). Perhaps they respond better by phone? Anyways, I found this to be an unnecessary stressor, and the groom's father had to step in. There was no difficulty with contact after that, so perhaps it had to do with age? Who knows. He said they were extremely accommodating with him and had a pleasant experience. Location and scenery are so pretty. Music will be asked to be cut off around 11 (even if you have the venue until midnight). I liked Kress Terrace when working with the previous owner, but from my personal experience, the current owner did not exceed my expectations. If given the choice, I'd choose elsewhere. You might have a better experience though!

ricky.

ckily it stopped before my guests started arriving and actually helped to cool the temperature down very nicely. My guest really enjoyed being able to go outside and cool down after some dancing and also for the kids who came were be able to run around a bit more without bumping into everyone and everything. The night shots were also beautiful with the lights of the city. The people at Kress were awesome as well. I am from NY and so anytime one of my family members would come to visit, we'd arrange to meet someone at Kress so they could see it. They were awesome about meeting us whenever we wanted. My only issue was a door for the room I was supposed to hide in wasn't unlocked for me, so the caterer had to call to get the code to open it. But I was refunded that money promptly from the venue to make up for that. I also received my deposit back very quickly which is always nice! I loved it and wouldn't change a thing!

ot of hard work, but the space was truly transformed!

ght were so beautiful on the rooftop. We could not have asked for a more beautiful night, which made everything so much better. I spoke to Melissa prior to everything, and she had everything set up for me exactly like I asked her to. She even had customized floor plans for me to make everything easier to set-up and also so we could tell the vendors were they needed to be. We had the ceremony and dance floor on the rooftop, which I would recommend to everyone. And we had the reception and food inside the banquet room. Everything looked so amazing, and I'm so happy everything came together to make our day even more special.

at might sneak up on you. We loved the idea of having the wedding outside but our tent was $1500. So the price for the venue went from $2000 to $3500. Melissa who works for the Kress Terrace is very personable but struggles with getting back to you.

to continue the party you can just go across the street. But, other than that, it is a lot of extra fees and the manager/management company is not fun to deal with. The very first time my fiance and I were going to go look at the venue, the property manager stood us up. No phone call or anything. She gave us 15% off, but my fiance never got another chance to go see it before the wedding. And thank goodness she gave us the 15% off because if she hadn't we couldn't have afforded the place with all the fees we encountered throughout the process. All you get with the venue rental is the place and the tables and chairs. If you want a dance floor, that's another fee, and you kind of have to get a dance floor because of the way the concrete is laid on the roof. If you want the outside folding chairs, that's another fee per chair, they have chair covers, but that's another fee, if you use a non-preferred caterer that's another fee, plus they have to pay 10% of your catering total to Kress, which you end up paying for your caterer. If you don't have someone to clean up, they charge for that as well. It started as a budget-friendly location but by the end of the wedding it wore a hole in my dad's pocket. I would only recommend this location to someone who has a bigger budget for their venue because it really does add up quick.

Inferno and had a great time.;We were supposed to have an onsite Kress manager at our event to help facilitate the reception(as stated in our contract)... no one from the Kress was there for our event. The room was entirely too hot and our guests were complaining. Our caterer tried repeatedly to get in touch with the Kress manager but could never get a response. It was disappointing since we thought a manager would be there to help coordinate our event. The Kress Terrace is pricey and for what we paid someone should have been there to make sure the event ran smoothly. Also it was hard for our DJ to setup in our location because the only entrance is through the parking deck and his truck was too big to fit. The DJ had to make several trips by a small elevator carrring up heavy equipment.

it got a bit hot during the reception inside (although keep in mind I was wearing a big dress and we were in the middle of some unusually warm weather).