L. Sanborn Photography

be nearly as directive as evidenced by asking “were there any poses from your engagement photos you liked?” and telling the groomsmen to just “do whatever.” For each photo delivery I had to ask about them. It took 5 weeks for our engagement photos, 11 weeks for our wedding sneak peaks, 13 weeks for our wedding reception photos, and 30 weeks for the full wedding gallery. At our wedding, my sister asked Lauren about turn around time and she said the 3-month maximum in the contract is a CYA and 1.5 months is more common, yet, it took 2+ months to even receive our sneak peaks. During this time, Lauren was posting updates on her social media about editing challenges, however, those were the only updates as there was zero direct communication. While appreciative of these updates, I was surprised I didn’t receive anything directly because as a business owner myself, there is a standard to directly communicate with any and all clients impacted by difficulties. Following this pattern, our 3-month deadline came and went with nothing. I reached out the next day asking when we would be receiving the remainder of our photos and got a lengthy response about her hard drive holding our getting ready, wedding party, family, first look, and ceremony photos malfunctioning and erasing all these photos two weeks earlier. Not only were our photos missing, but apparently had been for two weeks and we’d heard nothing about it. You hear of these stories, but never think it’s going to be you. The miracle of the story is that seven months post wedding, our photos were recovered and we love them! However, because of the continued lack of communication and professionalism throughout the above ordeal I cannot give a 5-star rating. I understand mistakes and freak accidents happen, but I do not understand the absence of accountability and empathy we received. Throughout this waiting period, I again had to reach out to Lauren for any kind of update and was regularly ignored for days, while, her personal social media was constantly active. When we expressed frustration with the lack of effort to progress the situation we were shut down and met with endless excuses. Furthermore, when we stated how we were feeling about this whole thing, instead of sympathy, she shared her own discourse which seemingly mattered more. The regular reminders of the impact this had on her completely flipped the situation to be about her which was infuriating and beyond unprofessional. It’s hard not to wonder if these challenges would have happened had our photos been edited sooner or we picked a different photographer. Lauren was the most expensive photographer on our prospective list, but due to loving her editing style, I really pushed to book her. During our initial interview, she was communicative, and we even asked what she had in place to avoid the loss of photos, and she assured us it had never once happened, she had multiple cameras, hard drives, backups, and failsafes. On paper and based on the reviews we read, she checked out, but our experience proved otherwise. This experience was endlessly stressful and maddening yet it genuinely seemed like Lauren couldn’t care less. If you are a future bride looking for an invested, proficient, and professional photographer, I would not recommend Lauren.

of emotion and has the eye for the moments that will matter most to YOU. She has captured the most stunning photos of our engagement and our wedding, as well as many life and business events in between. She is HIGHLY professional and churns out MAGIC from that camera. There is no one better to hire for the experiences that you want captured... She allows you to be FULLY present in the moment... and then allows you to re-live it all over again.

he walked us through different poses and it was perfect! She and her assistant are so sweet and we will definitely be using her services in the future for other events.