La Banque Hotel

t. Courtney and Chrissy were AMAZING. This is where my praise for LaBanque ends. My wife and I left the hotel on Thursday afternoon as we had plans for the day. I called the front desk to inform them that we would like our room cleaned. We returned around 1030p and our room had NOT been cleaned at all. I had to call the front desk for fresh towels. The bathroom had NOT been cleaned as the sinks were left untouched. The dresser and desk countertops had not been cleaned. We did not receive fresh mugs for coffee and our leftover coffee from the previous morning remained in the mugs. I made this known to the front desk attendant; he apologized but didn't offer fresh mugs. I have never experienced anything like this before at any hotel that I have stayed in. The attention to detail from your housekeeping staff is sorely lacking. Upon checkout the front desk didn't thank me for my stay nor ask how my stay was. Not surprisingly, they didn't seem to care about the issues with my room at all. Management mentioned that this was a "small operation" and that housekeeping didn't get around to my room because it was "too late"; mind you, I called to have my room cleaned at 12p in the afternoon. Needless to say our wedding getaway was marred by the gross negligence and subpar customer service from LaBanque.

ding the perfect backdrop for our getting ready photos. Each room came with a mini fridge, letting us bring snacks and store leftovers easily. More importantly, the staff at La Banque and the restaurant (La Voute Bistro) were phenomenal. Meg, the manager, took care of our guest room block after a single email and provided advice on transportation and the best room sizes for the guys and girls to get ready in. The front desk staff were helpful with any request, including delivering welcome bags to each guest room. The bartenders at La Voute took care of our group all weekend. As an added bonus, the bar stayed open late after the wedding for guests who wanted to keep the fun going -- at no charge.