La Sure’s Banquet Hall & Catering

I used La Sure's for my wedding banquet, catering, and cake. The wedding date had to change due to the pandemic and the only wish I had is that they would have been more accommodating like all the other venues (ex; making pay different price for venue and a new deposit). The ladies in the office were always responsive to emails and questions we had. The food was wonderful and many of our guests complimented it. They were very organized getting the tables of people through the line quick. The bartenders the night of the wedding were super fun and they kept our guests feeling good. They also made sure to check in with us for our open tab as well as talking with us before opening another keg. The cake was AMAZING and they were very understanding of all the different flavors as well as needing gluten free options. Overall we had a fantastic experience using this company and I would do it all over again!

Bev's cake was excellent. The only downfall was that she doesn't deliver to Lambeau Field but it tasted so good, we did not want to pass it up. Therefore, we ended up with a couple of finger tips in the cake during transportation:( The cake was amazing and the cupcakes were too. The cupcakes were a surprise to the groom and they turned out great. **Side note, before choosing La Sure's we had been out cake tasting at all the "BIG NAME" bakeries in the Oshkosh/Appleton area. We had left those places feeling defeated and not happy with any of our choices. We happened to be driving by La Sure's Cafe around breakfast time and thought we would stop and ask for a brochure. Long story short, Bev pulled something out of the back she had (Not planning on us being there!). And it goes without saying that it was BY FAR the best thing we had tasted all day. This proved to us that her quality is always there and it doesn't matter what it is for, she treats all of her cakes/desserts with extreme detail! THANK YOU BEV for helping us celebrate our wonderful day!

We hired La Sure’s for our October wedding and the food wasWe hired La Sure's for our October wedding and the food was delicious and the staff were very helpful leading up to the event. However, there were some big errors made that they (the owner) did not want to correct or make good on. We paid for the food buffet along with China Buffet #1. When ordering the China Buffet #1 be aware that the water is served in a 5 gallon Igloo cooler. Yes, the type that you use during tailgates and football games. I informed them that this was a wedding and I didn't want a big plastic cooler. We ended up negotiating with them and for an extra amount per table the water would be placed on the table. We also ordered coffee and were told they could leave it at the venue until Monday (our wedding was on Sunday) so our guests could enjoy it through the evening. This did not happen. We served dinner around 6pm and by 7-7:30pm all of the leftover food, water, silverware and coffee were gone. The La Sure's staff and our food/drinks we paid for were nowhere to be found. We had a great deal of leftovers and even brought packaging to send some home with our guests and ourselves. We were unable to do this as it was taken away before we even had a chance. Everyone knows the bride and groom are so busy they don't really eat the night of, so I was so looking forward to nice food later that evening or even the next day! Our guests were asking for coffee & water the rest of the night (after 7:30pm) and I had nothing to tell them other then La Sure's left for the night and took everything with them. Incredibly disappointing as we were promised something completely different. Upon calling the owner the next day and asking for a partial refund for all of the food that was thrown away without our permission, he said no. He stated that is common practice to throw away the food after dinner is served and to not ask permission to do so. It was only an hour and a half after dinner was served! We had guests arrive late and had nothing to serve them. Even the utensils were gone for the dessert! As previously stated, we loved the food and the servers were great. However, we were greatly disappointed in the action taken by the owner and his "this is how it is" response when we were told something completely different by his staff and our venue who often interacts with them. When you spend thousands of dollars with a company you want to be able to trust them on their word and their service. Given all of this information I would be extremely careful when hiring them to do your next large event and be sure you stay on top of them the day of the event.

Customer service was great and outdoor garden ceremony is beautiful. Reception hall could be a little bit more modernized.