L'Amour Photography

cted time frame and were happy with them but we have yet to receive our wedding video. Per their contract that we signed with them, we were suppose to receive a "viewing" of our wedding video within 5 months of our wedding. We did not. I waited til the 6 month mark, June 28, and emailed Eric to get an update. He NEVER emailed me back! I waited two weeks to see if he would get back with me and then I gave him a call. Based on the phone call conversation, it seems like they just forgot and/or got too busy. He seemed to think he had the video of the reception speeches but just didn't send it to us. He didn't know the status of our wedding video. He said he would check with his editor and get back with us and send us the speech video. I requested some form of reform as this is not how you do business. He said he agreed and would get back with me ASAP. Well it has been over two weeks since that phone call and Eric has yet to get back with me with my video or some form of communication as to when we can expect to have our video and the speeches video never got sent to us. There is no excuse for this as my wedding was during the wedding off season in Hawaii and I work in the TV and Film industry here in Los Angeles and have shot and edited clients and friends weddings videos for them. There is no reason as to why it would take longer than 5 months to edit this and no excuse for no form of communication that there would be a delay in delivery. Lastly, they were not the most professional on the day of my wedding especially within the video sense. We had to wait for them to finish setting up for the ceremony before we could actually start our ceremony (my whole party is lined up ready to walk and we had to be told a view times that they needed more time before we could start). At one point, my matron and maid of honor had to pull them aside as they were moving quite slowly and told them that they needed to be more professional and kick it into gear b/c my husband and I are in the Film and TV business and planned this wedding ourselves we know what it takes. It got a little better as the evening went on but all in all we are not happy with their video services. I just hope that we actually get a wedding video in the end!