My new wife and I are both musically inclined, and have an ear for mistakes. In a chapel where sound is naturally amplified, any little mistake can become large very quickly.
The ...quickness was real with this group on our wedding day.
Our families and friend groups are filled with professional musicians, and instead of hiring one or a few of them, we chose to hire outside of our circle so as not to offend anyone. I wish now we would have offended one or two as opposed to everyone who came to our wedding.
There were multiple times where the quartet were so engrossed in their music stands that we could not get their attention to wrap it up. No looking for cues. Our officiant literally had to go and get their attention to stop vamping and play the processional songs for the wedding party!
We paid double their fee to travel to our venue, and had we had the ceremony in their normal range, we still would have overpaid.
We listened to their samples, watched the youtube videos and we were so excited. Imagine our disappointment when the only nice thing about them was their invitation to leave a negative review.
We offered to let them go grab some dinner at our reception since we only booked them for the ceremony (thank heavens), and they courteously declined and hurried packing up to leave, but the moment we mentioned that we had a tip prepared for them, they were very eager and to quote one "we'll gladly stay for that!"
Not everyone has their best day every time, however everyone needs to be willing to admit when they have utterly disappointed their clients. This group doesn't appear to have that humility to admit that they aren't perfect.
I am ashamed for pushing to hire this group, and I hope my wife one day finds it in her heart to forgive me for their middle-school level performance.