Laury's Bakery

I have been a customer with laury’s for a while (birthday cakes, baby shower, etc.) and I realized on 6/21/2015 that they do not value their customers. I have never had an issue with Laury’s because I always order there Pre designed cakes. Well to make a very long story short on 5/19/2015 I ask if they can make a particular cake for a big once in a life time occasion he state he can with no problem but because of the ingredients and fondant the cake would be pricey, once in a life time occasion go for it I said… Dooms day. 6/21/15 I was so excited to pick up cake and see how wonderful it turned out and to my surprise it looked like my cake went to hell and back absolutely no love was put into my cake. For the most part, the facial expression of those staff and customer standing around the cake were sympathetic. The owner son offer me two free pre designed 8’’in cake which I refused and purchased the two cakes for $30.00 and stated I will come back to speak with owner since the baker did have time to fix the unfixable On 6/23 the 3rd visit, yes the 3rd visit ,there is no team work or communication at this bakery (a long story short) Dan seem to have no concern and told me he didn’t see anything wrong with the cake and all he can do is offer me 130.00$ back from my 250.00$ On this day I realized that I have gone to a bakery for years that don’t value there customers not only I have hands on experience but one of the staff there stated that this is how it ends for a unhappy customer it was take it or nothing. And no I didn’t get the original cake they kept it therefor I spent 150.00$ for 2 8in’’ cakes. I’m Never going back there again. Aw and it was missing the tassel and diploma