We hired Leigh & Co. for day-of coordination because we wanted someone to take the logistical burden off of us so that we, our families, and our wedding party could simply enjoy ou...r wedding day. Unfortunately, that was not our experience.
In the weeks leading up to the wedding, I created and shared a detailed planning binder containing our timeline, vendor contacts, décor instructions, emergency contacts, and contingency plans. During our final planning meeting, we reviewed it together, and I was left with the expectation that it would serve as the primary resource throughout the day. Instead, I was repeatedly asked questions that were already answered in the materials we had provided.
Rather than feeling supported, I found myself making logistical decisions throughout the reception—exactly what we had hired a day-of coordinator to prevent.
What was most disappointing was that tension between our coordinator and the venue became apparent before and during our wedding day. As the couple, we should never have been aware of disagreements between vendors, yet we were. Those interactions created unnecessary stress during what should have been one of the happiest days of our lives.
After the wedding, we reached out privately to Leigh & Co. with detailed feedback and documentation in hopes of reaching a resolution. While the owner responded thoughtfully and took the time to review our concerns, the company ultimately concluded that no aspect of the service had fallen short and declined any accommodation. We respect that they reviewed the matter, but we remain disappointed that our experience was dismissed so completely.
Every wedding is different, and others may have had positive experiences with Leigh & Co. However, based on our experience, we cannot recommend Tina or Leigh & Co as a day-of coordinator. We hired a coordinator to reduce stress and manage the day independently. Unfortunately, our experience had the opposite effect.