Our experience with Heather was unfortunately not what I had hoped for in hiring a wedding coordinator. At the rehearsal, she arrived late and did not appear fully prepared with t...he details I expected to already be finalized. Instead of guiding us with a clear plan, she was asking questions such as the order of the wedding party, how we should enter, and where the sand ceremony table should be placed — decisions that were or should have been discussed and confirmed ahead of time. While she tried to maintain composure, she came across as flustered, which made me less confident, but still hopeful, that the wedding day would run smoothly.
On the day of the wedding, she and her assistant were contracted to begin that afternoon with only a short window before the ceremony. With guests arriving so soon after, I expected execution to be seamless. Instead, set-up was still incomplete, so my sister stepped in to make sure details in the tent and around the ceremony were in place. She was also the one reminding her of the firm start time and coordinating with vendors like the DJ to keep things moving. During the reception, when we were already running behind schedule, she was not proactively moving events forward, leaving my sister to, again, manage the flow.
That said, once it became clear that my sister would be her main point of contact, she did maintain strong communication with her throughout the day. She was responsive by phone, followed direction well, and ensured that any uncertainties were clarified rather than left unresolved. I appreciated that effort, as it showed she could adapt and carry out instructions once expectations were set.
While I was largely shielded from the stress of these issues in the moment, it came at the expense of my sisters, who had to take on responsibilities that should have been handled by the coordinator. Instead of being fully present and celebrating with me, they were managing details and logistics behind the scenes. That was never the experience I wanted for them, and it was disappointing that the support I hired for wasn’t fully there when it mattered most.
With stronger upfront preparation and organization, I believe she has the potential to excel. She communicates well, has a strong presence, and clearly wants to support her couples — but to truly deliver the stress-free experience brides and their families are looking for, those strengths need to shine from the very beginning. Thankfully, the company was quick to reach out to rectify the situation in a way that both parties were satisfied.