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ckdrop, this is not something we normally cover and it wasn't on your questionnaire paperwork. If no guests were at the back drop we couldn't just stand there, because then you could complain that we didn't get photos of everything else going on. This is something that brides hire a photo booth operator for, not something the only hired photographer covers at an event. Our paperwork stated that the questionnaire is what we go by for the the event requests, and it did not state for someone to stand at the backdrop the entire time. Our apologies, Cassie and Team

wrong but will not allow someone to slander our name. You may want to mention in your review that there was a tropical storm the day of your wedding that caused everything to be inside. We have photos of the storm rolling in and video footage. 1. Is a true statement, in regards to Daniel not knowing he wasn't allowed to use the rooftop view, most couples request this at their beach front venues. We gave you a $200 refund, for the few minutes it took to walk back downstairs. Our time stamp on the images shows only a few minutes between the images. 2. The grooms photos were inside due to the storm that blew in. We do not take any gear outside in rain. As said before we have photos of the weather. 3. In a tight space that is used for a backup weather plan, there are limited options for group creative photos. 4. Again, using your back up plan space makes this hard. We did pull you out to the beach for as many shots as possible after the storm was over. Again, we can't control the weather. 5. Most brides want their speeches in their full video? You happen to be the first who didn't want it. This was not the trailer video, this was the FULL edit. 6. You hired one photographer, all situations are different- he may not have had room in the back up space to stand to get both views, and this isn't something we guarantee unless you have a second shooter....YOU HAD ONE PHOTOGRAPHER, and ONE VIDEOGRAPHER with an assistant. 7. The photographer asked everyone to try to avoid walking in the area behind where the photos were taken, but again the back up space for your event was small. It is in our contract that we can't be held liable for lack of cooperation. 8. You got responses to every email from us. We went back and looked. We do not send sneak peeks before the 4 week photo turnaround time, that again is LISTED IN YOUR CONTRACT, and the video was sent a few days late due to the HURRICANE CAUSING OUR EDITING TEAM TO HAVE NO ELECTRIC which was also in the response email we sent you. Florida was hit by the hurricane leaving our team without power for a week, we updated you via email about this situation. 9. Your mother called and blamed us for your wedding being inside. We explained that we do not control if your wedding is indoor or outdoor, or the WEATHER. She demanded a full REFUND BEFORE we even edited your photos or video...you had not even seen your images and already demanded a refund? She stated that "We ruined her daughters beach wedding, making it be inside", we have no say if a wedding is indoor or outdoor???? That is up to the venue, and we called the venue and they said your mother had called them too. OVERALL, state the facts. It poured down rain on your wedding day. We hate that for you and offer any of our rain clients a free bridal session to get the shots they missed out on due to weather. We want all of our clients to be happy, and from our other reviews you can see that they are.

he quality of the videos posted as samples on our website. We are very sorry it took so long for the final cut. As for your wedding images they are really beautiful. We cannot do every pose you see on pinterest at every venue, and the images are based on light and the weather. We do the best job we can based on the surroundings of the location. The amount you paid is way below the market value, if you price other companies they are all almost double of our prices for the same quality. We are very sorry it took so long to deliver the video, as we got extremely behind.

lars for their reception food so we photograph it, just as a part of the story of the day, what you feel is (in your words) "stupidest photos at the reception", other people find important. The only way we would not have honored a trash the dress session is if it were out of orlando. We offer the free engagement sessions and comp sessions in orlando area monday-friday. Your photographer happens to be an award winning photographer with Disney Fairytale Weddings, and I will stand behind my team and our work. I am very sorry you feel this way

we can't alter the actual atmosphere of the location such as people in the background in public. The glasses glare is something that isn't caught by a photographers eye in all cases, we do not have people remove glasses when they always wear them, it could be offensive to the client. We do not edit glasses glare out of images unless it's requested and a lot of times it's not something that can be edited out. We are very sorry you aren't happy, as you can see, that's not something that we get complaints about EVER, and we sincerely apologize.