This was by far the worst wedding dress experience I've had through my dress shopping experience. Another bride and I, both from Baltimore (approx 1 hour from the shop), made appointments with Lilllas. My mother had purchased her wedding dres...
s from Lilla's years ago, so we thought it would be great to go there again. I've been to at least 3 other bridal shops within the past month and Lila's was the only shop that had completely unacceptable customer service. To begin the unpleasant experience, when we arrived, the owner of the shop did not great us and merely walked past us on her way out of the shop with her husband. Despite scheduling two different brides for separate appointments, there was only one sales representative working in the entire store. While the sales representative was nice, she was young and completely inexperienced. When we made our choices as to what dresses we were going to try on, the sales representative put us in our dressing rooms and said "let me know if you need anything," rather than assisting us in the dresses and clipping us to size. Again, at all the other bridal shops I've been to recently, the sales representative comes in with you and helps you get dressed and pins your dress to show an accurate fit. When asking the rep about the dress style or designer, she was unable to answer our questions. Additionally, when exiting our dressing rooms to look in the full mirrors, the rep did not assist us in fixing the train, rather, my parents were crawling on the floor trying to open the train to get the full effect.
While there are several other things that I was unhappy with, these are the things that I feel that other brides should truly consider when choosing a bridal shop to look at. The dress shopping process is very overwhelming and customer service is the only thing that can make the experience better.
I hope this helps future brides!