So I booked this company about a year before my wedding. I was able to choose the photographer that I wanted with no issues.
Than one month before my wedding day, the company cont...acted me and told me that the photographer I chose no longer works for them and I had to choose between 3 other photographers that were available on my big day. At first I didn’t think anything of it, but discussing with my family, we started to wonder if the company does this on purpose so that they can give you a less experienced photographer for the same amount of money. (Given it’s too late at this point to change companies). It seemed like a possibly theory.
With that being said, the replacement photographer was unprofessional, inexperienced, too chatty with guests, and needed too much direction. He seemed like he didn’t know what he was doing. He spent almost an hour taking photos of my wedding dress which ended up taking time away from my bridesmaids photos. He was very chatty with guests throughout the entire event (including taking selfies with them). And seemed to be missing during very important moments.
Needless to say, in receiving our wedding photos, we were very disappointed in seeing that we were missing photos of important things. Such as, the bouquet toss/garter toss, our Mr & Mrs chairs, our guestbook table, and a lot of other things. And the photos that we did receive are very basic, boring and uncreative. In fact, a lot of the photos are crooked, cut off, too far away, or just look like he wasn’t even looking while taking the photo. Now I’ve been emailing with customer service for over a month and they have not given me any updates on this matter. They told me “it takes months to find the missing photos” but I’m wondering if they’re just pushing me down the list to stall because they’re not actually going to help me. It’s very upsetting and as you can tell, I was not satisfied with this company, their photographers or their customer service. I would highly recommend skipping over this company when searching for photographers.