I REALLY wanted to give this company a 5-star rating, but after everything we have been through I think it's good to share our experience. We just received our gallery, and there a...re a few shots (out of hundreds) that are good - so there's that. We had to cancel our original wedding due to COVID in 2020. We pushed it to December this year in 2021 (photographer and videographer). One week before our wedding I received a phone call from a TN phone number and it was our videographer saying that he thinks something went wrong - as our wedding was happening in CO and there must be a mixup. After Jordan (I hope I got his name correct) at Lily and Lime did EVERYTHING he could (he was AMAZING), he was able to locate a photographer and videographer in CO to cover our day. The Tuesday before our big event, we were confirmed (what a relief, right?).
We had a brief conversation with our photographer and videographer before our wedding and felt excited about our team! The day came, and to no fault of our photographer or videographer (we got a huge snowstorm and traffic was horrible), they both arrived about 1 hour late in the morning, but I was understanding due to circumstances beyond their control. We loved our photographer but had quite a few complaints from our wedding guests that he was rather rude to them about taking photos with their phones and offering suggestions for my husband to fix his suit jacket in pictures because it was tucked behind him. We are okay with our photographer taking the lead, but we had 5 different complaints from our guests saying he was a 'bulldog'.
Our gallery is disappointing, to say the least, and I honestly feel like it's Lily and Lime's team that didn't take the time to go through the images with care- as some of the photos we saw straight from the camera of our photographer were beautiful. Our 'Editor's Choice' cover photo was an image where my husband and I's eyes are both closed. Lots of images are candid and AWFUL, and I know those aren't the only images that our photographer took. In lots of the images my dress is cut off at the bottom and you can't even see the whole thing. There are lots of images where my husband nor myself are looking at the camera, aren't ready for a photo smile, look like we are all standing in a dark room... They're just AWKWARD images and really awful. I truly think we could have paid a friend to take better images with their iPhone - and I truly think it's not the fault of our photographer.
The way L&L is set up is the photographer takes all of his images and hands them over to L&L to edit, pick, and send to us.
All in all, we did not have a great experience from the start and are super disappointed with our pictures. If I were you (I'm a bride), it is worth every penny to pay the extra money for a more expensive photographer. You'll get better customer service, and likely have much better images at the end of the day.
Saving the money is not worth it - please take my review from a wholehearted place (we loved our photographer and videographer, just didn't like the end result) , and find a higher quality photographer company to partner with.