While our invitations were gorgeous, the experience working with LBDP was marred by the rude, dismissive actions of the shop's owner as well as our invitations being made incorrectly due their oversite and error.
During our first meeting at L...BP, never once did Patty, the owner, acknowledge my fiance's presence. She never asked him any questions nor made eye contact with him, even when I had to redirect her questions to him so that he could actually participate. This behavior is inexcusable as my fiance literally left the shop in tears. We would not have hired them, except that my parents wanted to work with them.
Thankfully we were quickly routed to working with one of the designers who was fabulous, but we were very disappointed in the first version of the invitation we got as it was a rinse and repeat of another design we had seen in the shop. For such an expensive shop that touts being a luxury, customized vendor, we were shocked at this lazy behavior.
Thankfully our feedback was applied quickly and the rest of the process working with our designer was great until we actually went to pick up our invitations. Upon arrival, I was the one that discovered our invitations were made incorrectly. After months of working on the design, multiple email proofs, and signed documentation confirming our design was to be de-embossed, they were made with embossing. The shop hadn't even noticed they were wrong - I had to be the one to point it out! Their printer had made the decision to do embossing instead of what we specifically requested, signed off on, and paid for, and they didn't even realize it. This lack of quality assurance and control is horrifying for what you pay for these items.
When I raised this to them (and after some convincing that they were made incorrectly by actually having to show them all the documentation), they offered to reprint the invitations or provide 20% any further printing we did with them. We opted not to reprint as it would have been an absolutely horrible waste of paper and were absolutely not going to print anything further with them, especially since place cards alone were quoted at $600 (prior to discount).
All in all, our invitations ended up being beautiful, but this shop is not one I would ever recommend. We paid way too much money to have received a lack of customer service, rude ownership, and incorrectly made invitations.