Loews Regency New York Hotel

at the front desk, the groom was told to “talk to his family and figure it out” and to “move them himself." 2. Guests were arriving for our welcome reception in the Loews Regency Room and were told "there is no Regency Room" and that they "have the wrong hotel." Some of our guests left thinking we made the mistake with the invitation. 3. One of our groomsmen was told "there is no wedding block under that name" when they called to book their room. They were initially charged full price. If the groomsmen and his wife hadn't double-checked with us, this would not have been resolved. 4. Parents of the groom, who were "VIPs," were charged full price for their room. Again, if the groom's parents hadn't double-checked with us, this would not have been resolved. 5. The groom was not allowed in his suite until after 4:00 pm; our welcome reception (in the hotel) was scheduled for 5:30 pm. 6. We initially booked balcony suites- we were only told those suites were under construction and not available because we initiated the conversation during one of the meetings. If we hadn't, we would have shown up the day of and been provided with different suites on our wedding weekend. 7. The decor for the welcome reception would have never gotten downstairs to the regency room if the bride did not call three times, and then she finally brought it downstairs herself. 8. There were at least three big weddings/events booked on the same weekend. Overall, the staff had no idea what was going on, who the bride and groom were, and which wedding parties were associated with each of the weddings. Loews was unequivocally understaffed, overwhelmed, and underprepared. 9. We agreed that the Loews Regency Bar and Grill would remain open from 12 AM to 1:30 AM after the wedding on Saturday (8/27). Our shuttle bus dropped off 50-60 guests after the wedding for the after party and the bar was not open. We re-confirmed with management on Friday at the welcome reception that the bar would remain open for our after-party on Saturday. Guests were told the last call was at 12:30 am and were asked to leave. All of our guests, confused and frustrated, brought their business to a bar a few blocks away. 10. We were constantly finding ourselves moving our own bags and our own things from suite to suite or from upstairs to the lobby because no one was available or the bags were placed in the incorrect rooms/suites. 11. The suites were not stocked with any essential items in the kitchens — utensils, plates, napkins, etc. When we called downstairs to have those things delivered to the rooms so that the wedding parties could utilize them, we were told that the wait time would be 45 minutes or more. 12. None of the hotel staff knew about the pre-arranged shuttle buses that were going to and from the wedding or that a Regency Room even existed. 13. No photos in public areas. 14. We never met anyone who we communicated with via email in person and I was there for the entire weekend. 15. I was never asked for my feedback and no one ever followed up to see how things went. 16. Elevator access was very limited and the Groom had to repeatedly go downstairs to retrieve groomsmen and family members for photographs in his suite, making it very difficult to enjoy his day.