We were told we pre-paid for everything before the wedding except the bar, and to my surprise we got a bill for $19,000 a week after the wedding. Yes, $19,00o! Not a happy feeling... for your honeymoon. When i went over the bill there were so many hidden fees and very expensive service charges for everything. Also, it says on the brochure when they are trying to sell you the reception that there is a complimentary champagne toast, don't be fooled like i was. It is "free" for the bride and groom only not your guests, or even your wedding party, so if you spend 50,000 on just food and drinks you get a free sip of sparkling wine. NOT CHAMPAGNE. They also charge $3 per guest to hand your guests a gift bag that you made at the check-in counter. If you want them put in the rooms you have to pay $6 per gift. Just to put in perspective how expensive everything is i will give an example. I had 13 people in my wedding that drink alcohol, this includes my family. I asked that we be served a margarita while we take group pictures at the altar. So for 13 people we got a bill for $500. the math on that is $38 per margarita. We they only had time for one each and the groom and i didn't even have one. There is nothing wrong with a place being expensive but they should advertise that and tell you up front. If i had known i could have just had it at Ritz Carlton, Dove Mountain for the same price and better customer service, or picked a more affordable option. I felt like just a number here and they were all about their money and contracts and never about my happiness or that i was getting married. The last thing that i found very humiliating was before i walked up to the ceremony site for the wedding, by myself, no one helping from the hotel, I asked the front desk to hold my shorter veil for after the ceremony. When i went after the wedding to get it they had lost it, when i went behind the desk where i had seen the lady put it a very rude man yelled at me that i cant step behind the counter which is just a desk with open sides all around. He told me he would call security. I'm 5,4 and 115 lbs, and in a wedding dress,you can probably skip security. Anyway, long story short they lost the veil so i had to take my after wedding pictures without it. I had a really unpleasant experience working with the hotel. I picked Ventana Canyon because of the location and beauty but the wedding support staff might as well be non-existent. I felt like i had little to no guidance until i finally caved and hired a very expensive wedding planner, to help me navigate the whole experience. Even with her 20 years of event planning experience in Tucson she informed me that Ventana was not easy to work with and a huge step down from her past experiences. The night of my rehearsal when i am busy, have all my wedding party and family, Ventana's coordinator wanted me to go over the catering contract and fine print that was about 10 pages long. I had been in contact with her and at the hotel for days before the wedding when i would have a much better time going through paperwork. Instead i was trying my best to do it by myself in the lobby when i should have been on my way to my rehearsal dinner. I really would have liked my wedding planner to have had a chance to look it over. Ventana's coordinator always seemed way too busy and over-worked to really be able to work with me and ultimately was not helpful. I never even saw her the day of my wedding.