Unfortunately, my experience did not match the luxury bridal service portrayed on social media. Services ran over an hour behind schedule, delaying photos and adding unnecessary st...ress to an already busy wedding day. Several members of the bridal party had to touch up or correct their own makeup afterward, and I personally had to apply my own mascara because the product provided was dried out. Despite requesting a dewy look, the makeup was heavy, matte, and did not photograph well. My false lashes were also improperly applied and are visibly misaligned in my wedding photos.
We also returned to find trash left behind that we had to clean up ourselves, and the bridal touch-up kit was disappointing, including a used sponge.
What was most disappointing was the response afterward. Rather than addressing many of the concerns regarding the makeup application, professionalism, touch-up kit, and overall quality of service, the company primarily attributed the delay to interruptions related to my baby being present and declined any refund. Instead, they offered a complimentary future makeup service, despite my concerns specifically being about the quality of the makeup application I received on my wedding day.
The artists were kind, but overall the quality, professionalism, communication, and accountability fell far short of expectations, especially for the price paid. Unfortunately, a wedding day is a once-in-a-lifetime event that cannot be recreated.