Lost Oak Winery

ay wedding. First Event: We booked a full-day Saturday wedding package. We had a wonderful, responsive event coordinator through Lost Oak Winery, became wine members, adopted a wine row, and even went on a vineyard tour. Everything started out great. Second Event: Our event coordinator left, sent a farewell email, and gave us the contact information for the second coordinator. I sent three emails and received no response. My fiancé finally called, and that was the only way we got in touch. At this point, we were trying to schedule our bridals, 30-day meeting, signature cocktail tasting, and wine tasting with only five months left before the wedding. Third Event: The second event coordinator left without anyone telling us. We had been communicating with a third coordinator the entire time, assuming it was still the second. Fourth Event: We had our bridal photos, and our contract stated we had access to the ENTIRE property. What they failed to mention was that an employee had to escort us with the golf cart. The employee simply told us, "Well, the golf cart is by the tasting room," which was about a one-minute walk away. She chose not to retrieve it, and because of that, I missed the ONLY bridal photo I wanted in that location. Fifth Event: At our 30-day meeting and signature cocktail and wine tasting, we finally learned the second coordinator had left and that our third coordinator only worked part-time. That was the moment we lost faith in the venue. The signature cocktails were made by the event coordinator instead of a mixologist, and we couldn't even sample one because it had been batched at the tasting room instead of the venue. We were also told that if we wanted the ceremony indoors, guest tables would have to be pushed against the windows. Sixth Event: A co-owner called me and said, "I understand you want the wedding inside, but flipping the room during cocktail hour would require a lot of work... I mean time." Seventh Event (Wedding Day): The thermostat was set to 76 degrees for 131 guests (not including vendors). The venue windows are not tinted. Employees repeatedly called the owners for permission to lower the temperature, but their calls were ignored. By 6:37 p.m., the indoor temperature had reached 87 degrees—in Texas, in May. At 7:50 p.m., we asked if the garage doors could be opened for airflow and were told no. At that point, I took matters into my own hands and had my husband and brother open them. Guests were lining up to use the restrooms just to escape the heat. Eighth Event: Rather than taking responsibility, the co-owner falsely claimed we had opened the garage doors before our 5:30 p.m. ceremony. FALSE. She offered us a complimentary case of wine and a complimentary wine tasting as an apology. We accepted and asked for available dates. Three weeks later, we still haven't received a response. After our first event coordinator left, Lost Oak Winery provided ZERO hospitality, solutions, or accommodations. Thankfully, we hired AMAZING vendors who stepped in and made our wedding memorable despite the venue's failures. If you choose this venue, verify every detail yourself—including what the thermostat will actually be set to.