My wedding was in June and I had a horrible experience with Love Exists. To give credit where it’s due, the experience started out well. My husband and I had a consultation with th...em and sent a comprehensive Pinterest board to let them know the photography style and specific poses we wanted to capture. We were told that they could shoot and edit in this style.
However, on the day of our wedding, the experience was awful. We were in contact with the person we were told would be our photographer the entire time leading up to our wedding day—a period of about four months. She was the one who received our inspiration boards, who got a sense of our style, our needs, our schedule, etc. But on the day of our wedding, she didn’t even show up. We got another photographer who we never had an opportunity to get to know. We were never told that she wouldn’t be present, and never told who our actual photographer was or given the opportunity to vet him and his work.
This turned out to be a problem because he was awful. He was late to our wedding. He clearly had not looked at our Pinterest board or inspiration at all, and never took the time to get updated on it. He was also incredibly rude everyone. He argued with my mother, my guests, and my family. He even argued with the bridesmaids about pre-determined photos planned for the bridal party. Even several days after the wedding, I was mortified when many of my guests reached out to let me know how rude the photographer was to them personally.
While I would have otherwise assumed that we got one bad apple and not held the company responsible, I was also incredibly disappointed by the response of the team when I complain to them after my wedding about the behavior of the photographer and the poor quality of my photos. There were very few poses that I asked for, the photos were awful quality, and none of them aligned with the style I asked for. When I reached out to express my dissatisfaction with the photos, it took the team several weeks to respond, and I never got a resolution.
The best photos we have were taken by a bridesmaid with a cheap film camera. I am so incredibly disappointed with the service and with the response of the team. I will never refer anyone I know to them. I wasted several thousand dollars and missed out on capturing beautiful memories of one of the biggest days of my life because of them.