Love She Knows

o work with on-site. She interacted well with my family and our guests. Unfortunately, that's where my praises end. Throughout the course of the editing process, Jenn made multiple commitments that she did not follow through on. She stated we would get our preview photos the Monday after the wedding, but took over an additional two weeks to receive. After this incident, I told Jenn that we had no problem being patient but to please keep us in the loop with any delays or if a deadline was going to be missed which Jenn agreed to and apologized for the lack of communication. Even after this, messages to Jenn asking for updates went days without a response and almost always needed a follow-up, which was concerning given Jenn's acknowledgement and commitment to better communication. Jenn then provided two separate timeframes when we were told we would receive our final photos. Both of these timeframes passed without receiving the photos. We never received a communication from Jenn stating the deadlines would be missed or provided an updated timeline on when we would receive them. I had to follow up multiple times again to inquire about them. We finally received the photos, but after the timeframe outlined in our contract. We were very pleased with the quality of photos that Jenn / LoveSheKnows produced, but we were severely disappointed with the lack of communication and multiple deadlines Jenn provided us that she did not follow through on and never communicated or tried to make right. If you decide to work with her, I would be very clear on expectations for communication and timeline for delivery as every step of the process was delayed with minimal communication.