So disappointed in the level of customer service and difficulty in communicating with this company. From the get go, I had trouble getting a hold of them. Rarely could reach them on the phone. When I booked the make up trial, they didn't gi...ve me the address. I had to ask for it. At the time, they failed to mention that their studio was at the back of an old boarded up house with no street number listed on it. My daughter and I drove up and down the street trying to figure out exactly where they were located. I did receive an email about it approximately one hour before the appointment, after I had already left the office to go to the appointment. I had to walk around the back of the house and through all kinds of construction trash to get to their back door, which was not marked in any way. The "studio" was not complete-there were cabinets with no tops that the artist was working from. As she was doing my make-up I kept wondering why she didn't turn the lights on, as it was getting dark outside. At one point she asked me what I thought of what she had put on my face and I told her I couldn't tell, because I couldn't see it. She told me that she didn't think they had electricity, however I pointed out that she had to, or her straightener, which was plugged in, wouldn't work. She went to the wall and flipped a switch, but no lights. My daughter walked over to another wall and flipped another switch and the lights came on. The girl was surprised. The girl I worked with (don't remember her name) was nice and tried her best, but my make-up came out really light. When I said something, she said she matched it to my neck and chest. My daughter looked at it and could tell that she clearly hadn't because I had a tan and my face was extremely pale. When I got home and asked my fiance what he thought of my make-up, his comment was, "you look very white". I cancelled the contract with no problem, however no one ever reached out to find out why. I would not recommend this company to anyone.