I actually work for The Knot & WeddingWire & came across this company and gave me the unique idea for a custom band. My fiance lived in Hawaii and we are also honeymooning there an...d to surprise him with something one a kind was important to me. I emailed LHJ and within a few hours had thorough response, as well as suggestions, and multiple options for me to choose from within the info I provided. I asked ALOT of questions, two rings, mind changing and each email was professional & very prompt. I ordered my fiancé's ring today and am excited to see the end result! The design time and turn around as well as the warranty was really appealing to me especially given my wedding is 37 days away. :) I ended up changing my original idea for my own band bc of the service & unique designs they provide. This will definitely be future gift ideas for friends and family too!!