They don't answer their phone, it takes several days up to several weeks to get a response, often with incomplete or conflicting information - or sometimes never getting questions ...answered at all. They don't talk to each other so they can double book across salespeople, or across events like weddings & events promoting their property - make sure you know exactly what's on the books, what's in your contract, if you have to book alcohol through them, and get everything in writing.
I couldn't get clear pricing and felt swindled into the biggest package as if there was no other option, and then they 4x-ed the cost of alcohol on top of the already costly venue rental. It's important to look at all up costs for the full wedding knowing it'll be 12.5K or more for the physical location, tables and chairs. Pictures from their brochure don't represent their inventory, such as arches.
Be prepared to take care of every single last detail down to bringing your own trash bags. I would only recommend booking here if you have a coordinator that will do it all - definitely not just day of - and full staff catering that includes staff, rentals, all food, and bar. You'll need separate lighting. We piece-mealed it together not realizing how much had to be done to make this venue function for an event, which ended up costing us at least 3-4x what a more inclusive venue would have, totally 18 vendors throughout the weekend.
There are only snacks onsite, a food truck seems usually open next door for lunch, but otherwise, we fed our guests all meals through the weekend else they'd be driving into town or all BYO, which would hard for those flying in to get glamping / grilling in order. People were always on the search for water, the speakers in the beer garden weren't working and had to be fixed. They are way understaffed so ordering drinks from the pool is unreliable, for example.
Individuals were really nice. It just felt understaffed, that they weren't empowered to make decisions or make things happen, that their systems aren't set up for error proof processes. It was honestly a huge mess. I near risked my job to find the time to do all the necessary planning to get through it.
In the end, guests loved the property, the thoughtfully designed cabins, the pools, eating under the trees, the view from the overlook, many spaces to spend quality time together and rooftop dancing. So the ultimate guest experience is why I'm giving them any stars, but it was a terrible, stressful, heavy planning and execution experience from the bride's vantage point to pull it off.