It greatly saddens me to write this review, as I had high expectations and had heard wonderful things about your reputation in the valley.
Firstly, let me start by saying that the ...ceremony piano music was extremely disappointing. It was not only bad but also completely killed the vibe for such a beautiful ceremony. The music played was nowhere near the selections we had requested. We paid extra for ceremony music and I deeply regret it. I had filled out numerous music request forms, had clear communication over the phone with your team the week prior, and was assured that all our requested songs would be played either by DJ or live. Was even complemented over the phone with such a fun list of songs provided Sadly, didn’t really happen.
To make matters worse, during the reception, I had to personally hand my phone to the band members during dinner to play the music I had specifically selected after spending a substantial amount of time filling out forms and money booking the bands services. I had even gone the extra mile to provide a tent and stage for the band's use, which cost me a significant amount. While the live music itself was good, the behavior of the band members towards my guests and other vendors was incredibly rude. I was being told things at the wedding and on my honeymoon about things that were being said about my guests and myself. Not professional. The lead singer even went as far as yelling "Get Out" several times into the microphone at the end of the night, without any valid reason. Guests were welcome to stay and chat, collect their belongings at the end of the night, bride and groom had a getaway car. This was highly unprofessional and utterly upsetting, especially considering it was supposed to be a perfect day for us. I’m HEARTBROKEN. Music is so important to me and it was my least favorite thing about the wedding. I loved the band live during the reception. Just wish there were more songs we requested played and I didn’t have to hand my phone over for songs we requested to be played.
After voicing my concerns, the response I received was nothing more than a short two sentence apology. This left me heartbroken, as I had expected a more sincere and understanding approach from a band of your caliber.
I am writing this review to express my utmost disappointment and to share my experience with future brides and grooms researching. It is my hope that you take this feedback seriously and take necessary measures to prevent such incidents from happening in the future. I believe communication, professionalism, and respect towards clients and their guests are essential elements that should be upheld by any service provider, especially on such important occasions like a wedding.
I never leave reviews. Never. I sincerely hope that my review helps you reflect on the areas that needs improvement. It is my wish that other couples don't have to face the same disappointment that my partner and I experienced on our wedding day.