Mad Hatter Catering

for the add on when she found out there were going to be more people. To say their catering was horrible is an understatement. They were late, didn't set the food up correctly, were missing food, and didn't think it was a big deal. My sisters wedding was in a converted garage area, so it was fairly cold, and none of the food had warmers under them. When asked why this was the situation the owner, Ben, stated that the girl was new and that they would take care of the situation. They didn't. First a refund was offered for roughly 474 and then for 575 but was never sent. They jerked my sister and my dad around for weeks, and even the credit card company by submitting false information. I would NEVER suggest this place be used by anyone.

you see the laundry list of issues below- note that the owner agreed to the partial refund we requested  on October 17 and I have been playing follow up for THREE MONTHS at this point. He has said they’re processing the refund multiple times and NOTHING. And now the owner is totally ghosting us and I believe blocked my phone number as the calls are now going straight to voice mail. Do NOT spend your hard earned money with these people.  Friday (rehearsal): ⁃ Confirmed arrival time was 2:30/3pm. The staff arrived at 3:30. ⁃ Didn’t bring enough food, tortillas and condiments all ran out, and we ended up having at least 10 people less than the final headcount so there should’ve been plenty left. Saturday (Wedding day): ⁃ Confirmed arrival time was 2pm to be completely set up by 3:30pm, your staff arrived at 3:15pm ⁃ No gloves for serving ⁃ One of the staff members brought her child. The child was handing out alcohol, serving food. The child also was on the dance floor, and was first to our dessert table before the guests. ⁃ They said some of the fried green tomato appetizers were made with chicken instead of tomatoes? I am vegetarian so I couldn’t try them since some had meat in them. This was the one appetizer I chose and was excited for. ⁃ The appetizers were supposed to be passed confirmed by our emails, and they were not. ⁃ One of the servers was taking shots with the guests. ⁃ Bar: Requested and paid for the bar furniture piece to be brought, it was not brought- we based the set up of the evening around this. But not only that, NOTHING for the bar was brought. Not even a bartender?! None of the garnishments, or cups, cocktail napkins, mixers, etc. NOTHING!  ⁃ None of the staff there had their ABC license. We had specifically made a bar sign that specified what was in our contract. My bridesmaids had to leave our wedding party photos to go to dollar general to get what they could to try to fill in the gaps. We still didn’t have everything we needed. And we had to pay MORE for things we already paid This catering company for.  ⁃ The staff were insanely rude because we were asking them what happened and why we didn’t have everything we needed. Both days: ⁃ Didn’t bring tables, or linens as promised on email 9/25. They only brought black linens day 2 but didn't use them because there were not enough. ⁃ the staff were dressed unprofessionally. Their company T shirt was fine but with leggings for pants and ugg boots didn’t seem appropriate for a wedding. Avoid this place at all costs. 

p to the tasting, and the first thing by the employee was, “Bare with me, this is my first time doing this…” Most of the food was good, but I none of it was plated as described on the website. There were also only two settings, despite me paying for 4. Throughout the entire tasting, she continued saying that she had no clue what she was doing, and there was no instruction for her. I followed up with them and voiced my concerns, they told me that they were having a rough weekend with having two employees sick, and that they would be happy to do a second tasting. We make the 2 hour drive again. When we walk in, there is a younger, very sweet, girl waiting on us. The first thing she said was “I’m so sorry, our coordinator had a family emergency and this is my first time doing this.” Once again, only two plates were prepared with one entree instead of the 4 that I paid for initially. I was still trying to give it the benefit of the doubt as I understand life happens. I took one bite of the rice and it was straight mush. I called the owner, and he said that he was at a wedding and wasn’t able to be there. I would be very careful with booking with this company.

fruit and crackers for starters.