If I had reviewed this vendor after my consultation with Elizabeth, I would have scored it at a perfect 5 stars in every category. Elizabeth was incredibly helpful, kind, flexible, professional, and responded immediately to all of my inquiries ...by email. She did a consultation for both make-up and hair, and the results were far beyond my expectations. She took several photos from every angle of both my make-up and my hair and made notes on a form stapled to the contract I signed.
On the day of my wedding, however, I was met by a different stylist (I had warned that while Elizabeth herself might not be present the day of my event, any staff member would be able to recreate the look I had chosen in the consultation). Alexis (the new stylist) flippantly informed me that she "couldn't really find my photos. They're, like, totally lost. I have no idea what happened to them." I carefully described to her what I wanted done to my hair, even mentioned that my style had been based off of one of the photos that had previously hung on the wall. Alexis shrugged and said she didn't know which photo I was talking about, but since Elizabeth copied all of her styles anyway, she would be able to do exactly what I wanted. The entire time she worked on my hair, Alexis complained about other staff members of the salon about the fact that she'd had to come in on her day off. She made me feel as though my hairstyle was a burden to her, and that it was my problem if I was upset that my consultation file had been lost.
It took 3 rounds of her putting up my hair and my re-explaining what I wanted before I finally gave up and thought, "Well, this isn't at all what I wanted, but it's better than a ponytail, and I want out of here!"
Bobbie did my make-up, and she was the life-saver of the day. She was very calming, and did a fabulous job on my make-up, listening very carefully to what I wanted done. She explained everything she was doing patiently, and gave me a brush of extra lipstick for touch-ups later.
Bottom line: If I had only dealt with Elizabeth and Bobbie, I would have given this vendor 5 stars all around. Sadly, one person's poor attitude and service ruined the entire experience for me. However, I believe that the shop could redeem itself. If you go to Madame Make-up and Hair, take your own camera and notebook and ask the stylist to take both their own photos and notes and to MAKE YOU COPIES.