MadinLove

in November 2025. After paying my invoice months in advance, communication became extremely unreliable. Messages routinely went unanswered for days or even weeks, and I had to repeatedly follow up just to get basic responses. Despite multiple attempts to schedule a trial well in advance, it was not set until less than two weeks before my wedding. The trial itself was rushed and lacked preparation. She mentioned having other appointments and that she had no extra time to spend, leaving minimal time to attempt a complicated hairstyle, which she ultimately did not even try to execute. More concerning, she appeared unfamiliar with the style I had sent months earlier and just stated it “wouldn’t work,” yet I was able to recreate it myself afterward. I was then told I needed entirely different extensions, forcing me to spend additional money right before my wedding. On the wedding day, she arrived alone, even though I was explicitly charged an assistant fee. This was never presented as optional or discretionary. No assistant was provided, despite being paid for. The hairstyles for both myself and my daughter did not resemble the inspiration photos I had clearly provided...exactly what I had been concerned about after how poorly the trial went. Because she had no assistant things took longer and I had no time to fix my hair after she left. Additionally, throughout the appointment, she made multiple negative comments about other clients and groups she has worked with, which was both unprofessional and very uncomfortable. The most troubling issue is what happened after the wedding. When I requested a refund for the assistant fee that was charged but not provided, it was initially refused. After significant back and forth, I was told a refund would only be issued if I signed a refund agreement. I signed that agreement in good faith. However, more than two months past the date she agreed too, I still have not received the agreed refund. I was told it had been processed, but no proof has ever been provided, and communication has since stopped entirely. These are only a portion of the issues I experienced but the list could go on. Charging for services not provided, requiring a signed agreement to issue a refund, and then failing to follow through on that agreement raises serious concerns about business practices. Based on my experience, I would not trust this vendor to deliver services as promised or to resolve issues professionally. Extremely disappointing!