Mahler Ballroom

venue. She was so responsive and helpful. We had to change our date and our guest number a few times because of Covid and they worked with us through all of the changes. We liked meeting Kenny on our tour as he explained the different options we had for a ceremony + reception. And their bridal suite was gorgeous. We didn’t see another venue with a groom’s suite that large if they even had one. Trying to think of what other kind of party we can have so we can throw it at the Mahler!!

our engagement and wedding day. We had our wedding ceremony, cocktail hour and reception at the Mahler and would it do over again every weekend! The venue is beautiful but what sold us was the excellent customer service. Definitely recommend for any event.

e groom + bridal party. We hired a band to play at our reception and the acoustics were also fantastic for the ballroom. We ended up having about 115 guests at our wedding and I feel that the space easily could have fit another 50 guests or so comfortably. Jasmine and Ken were both fantastic to work with - especially considering we had to reschedule due to COVID-19 - and I could not be more happy we went with this space!

an 10) venues to look at, and when I walked into Mahler I fell in love! Mahler is a magnificently gorgeous ballroom that needs little to no extra decor as it would only detract from they beauty the ballroom already is. We used Mahler’s suites on the second and third floors to get ready. All of the girls took over the second floor which has everything you could possibly need for hair and make-up. And the guys took over upstairs where they could play pool, watch TV and relax. It was great to be able to set-up in one place for the day and leave everything safe while we went to the ceremony. The space was especially helpful to give our vendors and band a place to get ready and eat dinner as well. Ken was a dream to work with; so responsive and professional. He helped us personalize details up to the morning of and even installed a light fixture at the hair and make-up stations when the make-up artist asked for an extra lamp. He made our day extra special and made sure my husband and I had everything we needed at all moments of the night. Seriously, he went above and beyond! The staff at Mahler, from the bar to the parking attendants, was professional and courteous; so I had no concerns all evening that all of our guests were receiving superb service. I can’t say enough nice things about the venue or staff and all of our guests thought it was such an exquisite place. We wanted an elegant black-tie reception and that’s exactly what we got. It was truly a memorable evening and we highly recommend Mahler ballroom for any event!

ain reason for our choice. Everyone mentioned the beauty of the room. To will need to see it in person.... Simply beautiful. The bridal suite upstairs has everything that you need from a makeup room, to pedicure chairs, to shampoo bowls, kitchen, dining room . The girls had a relaxing day prepping for the wedding. The grooms room was perfect with a pool table and screen TV, bar. Everything a man needs. Besides the beauty of the venue, we could not have done this without Ken and Jasmine. Prior to and the day of the wedding, they both went above and beyond our expectation. They responded quickly to my calls, offered to help when needed and came to the rescue for last minute needs; they were patient, understanding and truly cared. I thank them both for their professionalism and friendship. It was perfect day. We could not have picked a better venue or team to work with .

made sure there wasn't anything that we wanted or needed. When we called, he always answered. When we had a last minuet issue, he came right to the rescue. The venue was absolutely gorgeous. Everyone raved about the architectural details, the uniqueness and the beauty of it all. The bridal suite upstairs comes with everything that you need from a makeup room, to pedicure chairs, to shampoo bowls along with a full kitchen. It was perfect for our day. We could not have picked a better venue or team to work with on our New Years Eve Nuptials.

It is elegantly decorated. It was the perfect size for a seated dinner of about 170 people and we had a dance floor that was a great size. While the venue is amazing what really sold us on the venue was the amazing customer service. The team there is absolutely wonderful and wanted to make sure were nothing short of happy. They exceeded our expectations! Ken in particular was so very helpful and great to work with. We would highly recommend Mahler Ballroom for your event!

ternal vendors to do But if you’re up for it - it’s perfect

r thing I liked about Mahler Ballroom is the flexibility to bring your own caterer. Marsha is sweet and lovely. Overall, I enjoyed working with her. In fact, the day I called to inquire about the ballroom, she was driving to Florida, but still scheduled a meeting with Don. However, after this initial encounter, she was sometimes difficult to get ahold of, but typically responded within a week. There were a few things that went wrong the day before and of our wedding that caused me to give Mahler 3 stars. First, we were told we could arrive at 1PM Friday to set up for our wedding, which was great. However, mid-morning on Friday, Marsha called saying no one would be available after 1PM, so instead we needed to set up before then. This was slightly frustrating but fine until I arrived and the tables were set up differently than I had asked. Again, minor problem, but then we also discovered that the curtain we rented to be on the stage behind the musicians was not there and Don, who was the only person around at the time, did not know where it was. This mattered because our fathers were putting lights behind it and would only be available Friday (needless to say we had to alter those plans). The day of things overall went smoothly, but there were 2 issues. First, I highly doubt our signature drink, strawberry vodka lemonade, had any vodka. There's no way our friends could have multiple and not feel it. I had several myself and did not taste any alcohol. Probably the most frustrating thing was the fact that our cake knife, which I had purchased specifically for the wedding, was thrown away. Paul, the manager, told my mother that it had broken during cake cutting. It wasn't until the week after the wedding that I realized it was not returned with the cake server. When I emailed Marsha asking for it (because if it did really break, I wanted to return it--it wasn't cheap), I was given a vague response that she was told it was broken. So, if you're a go with the flow kind of bride, this place is a good option, but since I have a Type A personality, I found the little glitches frustrating.

he Mahler ballroom again in a heartbeat. Thank You!

staff is very friendly... Plus they have cute dogs! The only drawback we ran into was the fact that because it is a historical floor, there's quite a bit of limitations on how to arrange the room and what decorations we could use. But our wedding still turned out beautifully and we are very thankful to Don & Marsha!

and first two payments were made. It was hard to get in contact with her and when we did she had forgotten various things we had discussed. When I bought to her attention that my sons were very sick and in need of a Bone Marrow Transplant,and that I had to cancel our wedding to a later date. Marsha stated that if she sale /book my wedding day she would give me a refund. I was so grateful and happy because I really needed the money. So My husband and I called back several times and left messages. No Return Calls!!!! My husband had to actually go to the venue unannounced just to run into Don or Dan I believe that's what my husband called him. However he told him that they don't give out refunds that we could possibly set up another day. Long story short several more weeks passed with No return calls. I had to act like a new client with interest in a day. For her to Call me back. And when she called me back. THAT SAME DAY!! I inquired about my original wedding day. And she told me that day had been BOOKED!! So I then stated who I was and said so that means I will be able to get my money back. She said NO. I COULD NOT HAVE MY MONEY BACK. That I could POSSIBLY have another day. I told her about our pass conversations and she TOTALLY FORGOT ABOUT THEM!!! Now my husband said he would work with them on coming up with a new day. Again NO RETURN CALLS. SAVE YOURSELF THE HEADACHE GO SOMEWHERE ELSE. I WISH I HAD

the way we wanted it too.

o bring in my own catering, and for that I am grateful. However, the planning itself came off as somewhat unprofessional, in my opinion. I only feel the need to leave this review because I know that some brides would not be able to handle the curve balls thrown at them like I was. Thank god for an awesome mother & bridesmaids! There were several times we would make concrete plans for something, only to have Marsha forget that we even discussed them. For example, we were told roughly six months before the event that we could come in and & set up LATE the night before the reception since I would have limited help to set up the day of. When I went in to finalize my seating chart for the event (a week before the actual reception) I was informed that we could NOT be there to set and that if I couldn't find someone to decorate, they would provide 2 people for $12 an hour to help finish the task. While I appreciate the fact that the extra help was there if necessary, that isn't exactly something you want to be hearing a week before your wedding day. Especially when I had been planning to set up the night before for so long. People had to move schedules around to accommodate many last minute changes like that. In addition, the overall tone that was used with us the day we did set up was extremely unprofessional and almost rude. There was a lot of eye-rolling and condescending conversation going on. Overall, I think there was a huge lack of communication all around, and it caused many disruptions. The night of the reception, their manager (Paul?) approached me and basically told me we were to leave at 10, no questions asked. After I informed him that I had just paid for an extra hour the week before, he actually stood there and argued with me, on my wedding night, in front of my guests. I believe that if the Mahler would like to continue providing excellent service, they should rethink their approach with their customers. Things became very chaotic at times.

recommend this venue to anyone!

tion venues in the area. Everything about the night of our reception went perfectly! Marsha did such a great job of communicating with me, to ensure that she was meeting all of the needs of my reception. There was not one question left unanswered! The staff was friendly, helpful, and constantly ensuring everything was going according to plan. I had the best night and would highly recommend the Mahler Ballroom to anyone that is looking for an elegant and charming reception.

excited to find such a gorgeous venue that would allow us to use any licensed cater. They layout was perfect for our 150 guests, DJ, and dance floor. The staff was so helpful and friendly all night. The bar has a speakeasy feel and our guests loved it! I would recommend the Mahler to anyone looking for a classic venue. The location is perfect and close to everything!

llowed us to come back numerous times to show out of town family or members of the bridal party and each time she was so excited and knowledgeable. The venue its self is stunning from the chandeliers, to the balcony and all the decorations the property has displayed. Everyone at my wedding was in awe of how beautiful the ballroom is. We went with an outside caterer that has been to the venue before and with Marsha's help and the staff at Mahler, everything went so smoothly at the reception. Everyone loved Paul the bartender and the specialty cocktail I selected with help from Marsha. I would recommend this venue for any bride looking for a reception that is more historic, glamorous, and beautiful than just a typical banquet hall. The venue was stunning and the staff made wedding planning a breeze!

ue out there, but it is totally worth the money.

uld choose it again in a heartbeat. The Mahler representative, Don, that I worked with was extremely helpful in answering my questions and had few restrictions on what I could not do at Mahler, no glitter! Everyone complimented on how neat of a venue it was and had a grand time.

modating, and accessible. They have done everything we requested to make our day exactly what we imagined it to be. The venue is a beautiful, historic ballroom with tons of character. I hardly had to decorate the tables or ballroom because of the intricate details of the room. We were so happy with the Mahler Ballroom. I have recommended it to everyone I know.

oorplan to make everything I wanted available work. The bar services were excellent. One criticism, the tip for the bar services was included in the price, and they had tip jars on the bar. The immediately removed these at our request.

he swapped out a case of their standard wine for a specialty wine that we wanted and swapped out a case of beer! He was a dream!

to rent all your table linens and centerpieces yourself, but we thought it was worth it.