Nearly impossible to get a hold of the owner/designer Deb. After 3 emails and 3 phone calls over a span of 2 weeks, finally got in touch with her directly, only to be met with excuses about how overwhelmed she is, understaffed, another employee... quit, etc. Was unable to give a quote, saying she needs specific flowers, even when we said we’re not picky of which flowers we get, as long as they’re affordable and matching our colors. When we asked to meet in person for options, she actually refused to consult regarding floral options or even reserve an appointment unless we paid her a deposit and booked her. Demeanor was also shockingly unprofessional, unhelpful, and if anything, would have added to any wedding stress. She mixed up details I had emailed her about our wedding and behaved the complete opposite of how any business owner should, especially in the wedding business. So many other great options to book with, including Darling Elves in town, or look in Syracuse.