First I want to say that our hair and makeup looked great! Our artists did a wonderful job and I'm glad I splurged for hair/makeup for my wedding. I opted for the trial sessions for both hair/makeup and am glad I did, I would recommend doing th...at. Because on the day of, there really was no time for discussing what look I may have wanted. It was already all sorted out and they just followed the plan when they arrived. There were a few less than stellar moments along the way. One would be that their computer system is a bit disjointed, and just about everything is done through this. Email response times were longer than I cared for, all my other vendors were super prompt about getting back to me so maybe I was just spoiled in that regard. At least one of my emails was lost and several times I had to contact them for things I shouldn't have had to. They were the only vendor that I was stressed out about, but a week before the wedding Jennifer called to confirm everything so it was all good after that. Be sure that you know what time you want them to arrive, or discuss time arrival early on. They have a $100 charge for arriving before 8 am, which is on their site. I didn't take into account that to be ready by 9:30 am for my 11 am wedding they would need to arrive by 6:30 or 7 am (for 3 makeups and 4 hairdos). It was a $100 surprise on my part, but at the same time I didn't know to ask about timelines that early on. That said, I was 3 minutes late to my wedding. I was supposed to be done by 9:30 am but was not ready because the makeup artist, who was very nice and lovely, was talking the majority of the time. It would have been fine if she was talking and applying makeup at the same time, but she wasn't! In the end, I made it there and everything was wonderful, but it definitely didn't go according to plan.