Think twice before hiring this catering company. We spent thousands of dollars expecting a classy, well-organized wedding reception. Instead, poor communication, lack of preparatio...n, and repeated failures by the catering leadership created unnecessary stress and negatively affected our memories of our wedding day.
1. Signature drinks were completely different from what we approved.
We chose a Paloma and blackberry sangria after tasting them at the restaurant, where they were delicious. At our wedding, they were so different that multiple guests independently commented on how bad they were, with several calling them disgusting. It was embarrassing to serve drinks we had specifically chosen for our guests. We were told they followed the restaurant’s recipe, despite the obvious difference. We received a refund for one drink.
2. The team was completely unprepared.
We carefully reviewed the wedding timeline and expectations beforehand, yet they were not ready to serve dinner at the agreed-upon time or distribute drinks when the event began, were not prepared for cutting the cake, we’re not prepared to hand out wine during dinner. It was one thing after another.
They also knew we were providing a full bar. The venue instructed us to place the alcohol in the bridal suite, but the catering team apparently had not prepared for this. They closed the bar during the reception while retrieving the alcohol and then yelled at guests to tell them the bar was closed until everything was organized. This was completely inappropriate and unacceptable.
When we raised the timeline issues afterward, we were told their contract did not require them to follow the timeline we had discussed and that their responsibility was simply food and drinks.
This is an important warning: do not assume anything discussed during planning will actually be honored.
3. The cake service was extremely unprofessional.
We had specifically discussed cutting our Costco cake in a back room and bringing out the decorated pieces because we had put considerable effort into making each piece special. Instead, a catering employee was seen running across the reception with the Costco cake pans and cutting the cake in front of our guests directly in the pans. Multiple guests commented on how unprofessional this looked.
4. Paid wine service was not provided properly.
We paid extra for wine service, yet wine—and even water—was not being served during dinner. We had to point this out to the staff, and by then dinner was essentially over. Members of our bridal party ended up monitoring the catering team and the timeline instead of enjoying the wedding.
Afterward, I sent a detailed email documenting our concerns. Rather than proactively acknowledging their failures, we had to request refunds ourselves. We ultimately received refunds for the wine glasses, wine service, and one signature drink.
We wanted the wedding we planned and paid for. Instead, we paid thousands of dollars and had to troubleshoot the caterer’s mistakes during our own wedding.
I DO NOT recommend this catering company. The service was expensive, communication was poor, preparation was inadequate, and the execution was unprofessional. Most importantly, their failures created unnecessary stress and left us with negative memories from our special day. It’s been almost a year since the event and I’ve been so upset this entire time about how everything happened that it’s only now I’m leaving reviews. Beware!