I booked makeup services for myself and my bridesmaids with Mandy for my December wedding. As we requested Mandy travel to us the morning of, upon booking, I was asked to pay a $200 travel fee, which I happily did. I was never emailed any kind ...of contract or client agreement, but I was not anticipating a problem. When the Governor restricted indoor dining once again, we decided to cancel our existing plans and elope. This left me with no reason to have a makeup artist booked for any kind of services that day. I reached out to the salon to let them know of the cancellation and request a refund of my travel fee. I was then told that while they do not offer refunds, they would be offering me a $200 credit to the salon. I have absolutely zero problem with the notion of a non-refundable fee. Where I do have issue is the fact that I was never informed of this verbally, a contract was not presented to me, nor were any other policies which the studio may adhere to. Furthermore, it was described to me as a "travel fee," which she was no longer required to do. When I brought this to their attention, I was told their manager would be reaching out to get my card info to process the refund. It has now been two weeks and I did not receive a phone call, nor was there any other attempt to reach me. I think it is also worth noting that had I been completely happy with the results of my makeup trial, I likely would have been more willing to accept a salon credit. My skin does tend to be on the oilier side and within a couple hours, I already felt like my face was melting. My skin had not been primed, and there was what felt like a pound of foundation caked on my face. Frankly, it aged me by about 10 years. I do not often write negative reviews, but in the current situation, where I know I am not the only bride that was going through what many are currently dealing with, I think it's worth putting it out there, as this business does not put these details into writing. All of my vendors were small businesses. All of my vendors required a deposit, and all of my vendors put in writing that this deposit was non-refundable. I was required to sign these contracts. Had I known before hand that they would fail to make light of a policy, and then turn around and try to capitalize from our unfortunate circumstance, I certainly would have been deterred from booking in the first place.
