Marc Samuel

If it were possible to rate lower than one star I would. For over a month we tried to get our engagement ring at this location. We had already had a ring we previously purchased here, and we simply wanted the stone upgraded. My then boyfriend took that ring into the store early in November. Marc Samuels continued to tell my boyfriend that there "was a problem at the jewelers" when in fact they have a jewler in house. Mid November, two days before we left for my birthday trip out of state, he went into the store saying he needed something even if it wasn't our original ring to propose with explaining his engagement plans out of town. To this day we still don't know what took them so long to upgrade our main stone. What they gave him to propose with was a 5ct CZ (not even the same cut as the original stone we had) set in a prong setting that was clearly not straight. They assured him that as soon as we got back in town they would right this wrong. After multiple promises, and 5-7 trips to and from this store we still do not have what we wanted. Not only was the setting not ever done correctly, the band from the original ring we bought several months prior, somehow got bent while with the jeweler. Murad the owner was incredibly rude throughout the entire process. The woman who helped us, as I was crying over how terribly they had messed up our ring and the excitement of our engagement, told me to just delete my social media post from the ring he originally proposed with and repost our new, still crooked, ring. In her opinion noone would notice my ring going from a 5ct radiant cut to a 2ct emerald. We eventually accepted the offer to get our money back for the ring and bought elsewhere. The same woman told us "we have tried to bend over backwards to accomedate your needs" while my still crooked ring sat in the box as we waited to get our money back. We also had to argue that we would not pay the restocking fee after the huge mess they had caused. They wanted us to pay 25% to them for the work they did even though they had ruined our ring. The one and only person at the store that I think is worth anything is Tom. I highly suggest taking your money elsewhere.