Marcella's Bridal

I was sure what I was explaining was nonsense. She made my experience entirely stress free and so joyful. I am so grateful for such a lovely experience and I would recommend this shop to ANYBODY! They are all so kind and helpful and have such wonderful dresses. I'm already counting the days until I go back for my fitting!

so well to my vision and my ideas about my wedding dress and my special day. By the end of the visit, I had said yes to the dress, shed some tears, and met the one and only Marcella who went above and beyond to make it a special experience for me, as well as Amanda. Marcella showed me different things she could do to alter dresses, even though I ended up saying yes to one that didn't need additions/subtractions. At one point Marcella and I were singing a 70s song together and it was everything I needed and more. When we left, I felt like I had gained new friends and I am so happy to be a part of the Marcella's Family! Every bride should go to Marcella's!

friendly and welcoming right off the get go. Kassi also helped us during my sisters appointment and was so very amazing. My sister wasn't sure exactly what she wanted so she tried on two dresses, showed Kassi a picture and Kassi made all of my sisters dreams come true. She is getting a gown customized, exactly how she wants it to look. Hands down the best customer service at a bridal shop we've ever received. They love their customers and truly care for their brides. Thank you for being so amazing!

eview, I would. I had an incredible experience at Marcella’s, and I didn’t just say yes to the dress - I felt like I said yes to joining a new family. Marcella and her daughter Kassi took time to get to know my fiancé and I, and it paid dividends during the dress process. I felt so honored during my dress appointment - and not just that, but every curve, muscle, and bulge on my body felt beautiful. This is a stark contrast to the feeling I had at other bridal salons. There was never any pressure at Marcella’s, and never any judgment - just pure love radiating around the shop. From an incredibly varied selection to personalized and knowledgeable help, and insightful marriage advice from Marcella herself - I just can’t say enough positive things about my visit. You’re in great hands at Marcella’s. :)

ely STUNNING!! Marcella made sure every detail was perfect on my dress! Also have to give a shout out to Jenna for all her help through the whole process. I recommend Marcella's to ever bride for an experience they will never forget.

Bridal!! Marcella and the rest of her staff were amazing! The dress was fantastic quality and was tailored perfectly for my wedding a couple weeks ago! They are perfect for a variety of price ranges and they make the whole experience relaxing! The dress was in such perfect condition even after flying all the way from Spokane to Connecticut, that it did not even need to be steamed! Thank you again Marcella's Bridal team! We really couldn't have asked for a better experience!

gave her. The first dress I tried on was "the one", but of course I had to visit a few more shops before I made a choice. Nothing compared to the customer service I received at Marcella's. I will always recommend them to any future brides. I can't wait to work with them over the next year leading up to my wedding. A big thank you to Jenna, Mikaila and Marcella! UPDATE: Holy smokes - the wedding has come and gone and I received so many compliments on my dress. Reflecting on all of my fittings and appointments with Marcella’s, I sill could not be happier. Marcella, Mikaila, Jenna and Bailey helped me each step of the way and always made me feel like the most beautiful bride-to-be. One thing that I do what to mention is that I appreciated the way that the staff respected my time and my budget. The entire process was seamless - from initial appointment to alterations and so on. There were never any hidden costs or surprise fees, which seem to pop up a lot when planning a wedding. Marcella and her crew let me know all costs up front, answered any and all questions I had and were transparent along the entire process. Again, I could not be happier with my experience! Thanks, girls.

ing with her and the staff. You can just see it in Marcella’s smile that she loves what she does, and she is so good at it!

Marcella herself to help me find a dress and she went above and beyond to create the perfect dress for me! Marcella and her staff take the time to meet with each bride without making you feel rushed and they truly listen to help find the perfect gown. Thank you Marcella for being my real like fairy godmother!

ell as Marcella herself everyone is so amazing, helpful, and personable. Having worked in retail I am very particular about how customer service should be and I was blown away with how great the experience was. They were conscious of the budget I had made known and let me try on dresses in my size to allow me to get the full experience. I was able to get the feel of what the day of would hold. I recommend them to all and proud to! Being remembered and called by name while in the salon makes you feel like a friend rather than an invoice, I feel like a Bride! Thank you Ladies for making it more then simply dress shopping.

I felt like I was being sold a used car. She also lied to me about how I would need to pay a rush fee since I'm buying so late (10 months before the wedding). I confirmed with another salon that is not true at all for the designer and it would come in 5 months without a rush. I did not appreciate that I was being pressured at Marcella's and also lied to. I would not recommend this to a friend.

to every other bridal dress shop in Spokane and Coeur d' Alene and found the best customer service and selection of gowns at Marcella's. Choosing the perfect wedding dress for you can be a bit stressful, but Michaela and Cassie made it such a relaxing experience. I felt they really listened to what I wanted and were happy to assist me even after I bought my gown. Overall my experience at Marcella's was memorable and very personal. Go with Marcella's. They will exceed your expectations!

my vision of my perfect wedding dress. The store I had gone to previously had told me that they sold hundreds of the dress that I had my eye on. So I loved the idea of wearing a dress that no one else would ever get to wear. It was a bonus that they did alterations in house. They were able to answer all my questions to make my dress buying experience easy and worry free. I had a budget of what I was hoping to spend on just my dress, and was able to stay well under that with the dress, alterations and accessories. My experience there was so fantastic, I applied to work there. As a customer first and an employee second, I can tell you that from all angles of the business, Marcella and her staff do it right. Customer service and satisfaction is their top priority. Their mission is not simply to sell dresses, but to include them into the Marcella's Bridal family. Their job is to listen and bring options that the bride will love and possibly something she might not have thought of herself. You would be surprised that something that something you didn't pin on pinterest would look so good on you :) We strive to keep lines of communication open when it came to various costs or alterations the bride might want, so that nothing was a surprise when you go to pay. Most of all, we were taught that it is our job to make the bride feel comfortable and feel beautiful. I have a million amazing things I could say about Marcella, Kassi and the whole staff. They truly are a family business that wants everyone who walks through the door to feel like they are part of that family. Thank you to the whole team for finding me the most beautiful wedding dress I have ever seen, and letting me work for a group that has left an impression that will last a lifetime.

rst appointment they pulled about 6 dresses for me to start with. The gal told me about each dress and asked which one I wanted to try on first. I tried on each dress and they put me in it, and if it wasn't right they tried adding beading to see if that changed my mind. In the end it came down to two dress and they dolled me up with the veil and flowers so I could really picture what I would look like. That made my decision easy! I absolutely love my dress and want to wear it all the time! When I went for my fitting they were so helpful, they even taught my maid of honor and mom how to lace me up so they could do it the day of!

rn before. It fit immediately and I felt so beautiful in it. I added a beaded belt, lace around the satin skirt and a head piece. Such a gorgeous ensemble. Thank you, Marcella!!

as calm and shared our excitement. Did not try to pressure me at any time. Even after buying they continued to offer good service and reminders about fittings.

my dress to make it perfect! I love the staff and it was always so fun going in. 100% recommend Marcella's!

sister used Marcella’s Bridal for her gown when she got married in 2014, and is still getting told how beautiful it was. I made appointments at other bridal shops when I was trying on dresses to be fair, but scheduled Marcella’s last knowing that would be where I would end up at. There’s just no comparison, she truly is the best. My gown was an original design by her, and throughout the year between buying it and the wedding, getting to see pieces of my gown come together into one amazing dress was like a dream. I was so impressed with how organized everything was, and the fact that even though I’d go months between fittings, when I showed up it was like our last fitting was a week ago. She had notes on everyone we talked about, remembered everything, and any team member I had worked with remembered me and was just as on top of it as she was. I had more people than I can remember tell me how beautiful it was and how it looked like it was built for me (it was!!) and hope every bride does herself a favor and goes to look at dresses at Marcella’s. You’ll fall in love with the team as well as the gowns!

r shop. When it came time to shop for dresses, I set up appointments for multiple stores, with Marcella's first on the list. However, I did not need any of the other appointments. Their salespeople were respectful of my budget and what I did or didn't want in a dress. They did not bring me dresses that were double my limit "just to see if you like it" and boost their commission. Even after the dress was purchased and it came time for alterations, Marcella and her staff were still incredibly welcoming, like I was a part of the family. While it may have been a little less money if I went to a bridal chain, I don't believe I would have received the same level of service. Thank you so much, Marcella!

tions. When I showed up for my appointment I was really nervous, I'm not a girly-girl and trying on dresses is definitely not my thing. I especially didn't think I'd have the "moment" when you find the right dress. Marcella's daughter Kassi was my consultant, she made me feel so comfortable and after speaking with me for a few minutes she knew just what to pull for dresses. I tried on about four dresses, all of which I loved, but Kassi pointed out that I had really been eyeing the first one a lot and that I should try it on again. After I put the dress back on, I decided that I really loved it, but I wanted the skirt a little different, so Marcella came over and worked her magic to show me what she could do. As soon as I had the vision of what my dress would look like, I had my "moment" and even started to tear up. I never in a million years would have thought I'd feel this way about a dress. Kassi and Marcella were so fantastic and so helpful, it never crossed my mind to go anywhere else after I first met with Kassi. I'm going in for my first fitting in about 10 days, and when I called to make the appointment I spoke with Marcella, and again she was nothing but sweet on the phone and gave me lots of good information. They are always patient, and so kind. I highly recommend them. Although my dress was a little spendy (mainly because it ended up being a custom dress) Marcella's was so great, AND I got a free headpiece from Marcella herself (go to the Bridal shows in town - great vouchers for free stuff!). I would not change a thing about my experience, and that's exactly how I think a bride wants it to be.

e the entire appointment. The consultant didn't listen to what I wanted, she only let me try on 4 dresses, and then after the 4 dresses she said, "ok which one do you choose. Remember there are no pictures allowed so if i see flashes then that means that you are buying this one." I felt rushed and confused. I had to tell the consultant multiple times that I wasn't going to buy a dress today and she continued to poke and push me. Luckily I tried dress shopping later at Celestial Selections in Spokane and it was a breath of fresh air. They were calm, reassuring, helpful, and listened to my wishes for a dress. I thought that since Marcella's Bridal is so expensive, that I would get wonderful service but I didn't.

ng.

and a pretty true 100 lbs, and I was very distraught. I came to Marcella's and they were much more attentive to what I was looking for (even though I hardly knew) and were exceptional about keeping up with my preferences and helping me find a dress I loved! I still didn't quite fill out my boob-cups, but hey - that's not their fault! And from what I hear, no one else noticed. ;). I'm very very happy with my dress and was happy to spend a little extra money to get the boutique service. My consultant came over and said hi every time I stopped in for (one-time fee only) alterations.

asking me a few questions about my wedding details the woman helping me went and grabbed me 5 dresses she thought I might like. The very first one was literally everything I pictured in my wedding dress. I tried it on and bought it that same hour! They know what they're doing & are so good at it! They made shopping for my dress fun and easy! Thanks ladies!

perfection! Marcella and staff are fabulous!

mlined and ever popular David's Bridal. Marcella herself was at all of my fittings and that's the kind of service that I respect. I had almost given up hope after trying on a few dresses that weren't exactly was I was looking for, but then my bridal assistant asked if she could grab a few thing for me to try that weren't exactly what I described. The first dress she grabbed is what I fell for. It didn't have straps, but I didn't want a train, so we decided to cut off the train and make straps. Everyone was helpful and very professional. Highly recommend making this a stop along your search for the perfect dress!

sat us (Mom, Dad, Step Mom and I) down and asked about my wedding, venue, colors, formality level etc. She finally asked where I had gone dress shopping and what I had liked and not liked. I told her the only thing I even remotely liked was lace dresses. She had me stand up, looked me over and told me "I know what it's going to be and it's not lace, but I'm going to have to work you up to it. Let's go" A little confused, she put me in a dressing room and started me off with 3 lace dresses. After going out to the family and having them weigh in, she would always say "like. Not love. Let's go." About the 5th dress she put me in, I could see the twinkle in her eye and knew she was up to something. It was a silk, fit and flair v-neck, beautiful, but too plain for me. We walked out to the family, and they all said it looked great but not enough detail for me. Marcella said "I know. I'm not done yet" at ran to the back room. She came back with a pin cushion and yards of rhinestone lace ribbon. She pinned it on around the flair and under the bust and I immediately altered my opinion along with my family. It was the perfect dress. But, Marcella didn't think so yet. So she ran to the back again and came back with strips of the silk fabric and made a bow to go on the side of the dress! It added so much for such a little detail but it made the dress over-the-top amazing. She wanted me to come back every time I was in town to try it on, and when I came back a few months later with my hot pink wedding shoes she freaked and ran to the back again. This time she came back out and made a pink bow to switch out with the white one before the reception! She was so pleased with herself and I was so excited for my dress. She was so helpful and has this amazing vision of what a bride will look good in and will do it, even if it means completely customizing a dress. She understands the stress of weddings and had me come back and try my dress on whenever I felt a little worried about it. At the end of it all I got a lovely Thank You card from the bridal shop. They were an amazing boutique to work with and I would highly recommend them if you are a bride who doesn't want the same dress as everyone else and wants a more personalized shopping experience.

r experience!

o customize the way it fit, changing the shape of the straps and from an A-frame to more of a fit and flare. They even let me bring in my own applique and attached it for me.

show off that dress!!

rried in Priest Lake). However, I had horrible experiences at all of the Spokane and Coeur d'Alene dress shops visited. My mother and I were ignored, bossed around, and blown off. I resigned myself to returning to Houston, buying a dress that I had liked (but not loved), and shipping it up for my big day. Then, my dad suggested stopping at Marcella's for one last try. I was really against the idea, because I had had such negative experiences at other Spokane area shops, and because I just wasn't impressed by Marcella's website. But he called and made an appointment, so, reluctantly, I went. Marcella's was completely different from all the other Spokane shops. I was listened to--REALLY listened to. Melissa sat down and we chatted for a while, and she asked questions about the style and theme of my wedding. Then, she pulled a few dresses based on our conversation, and voila! We found the one! This was such a laid-back, comfortable experience. The girls working at Marcella's were not pushy or rude, and I never felt like they were just trying to make a sale. Marcella, the owner, was also readily available and eager to help. Overall, I would have to say that Marcella's has the best environment, the best service, and the best selection in Spokane. I cannot gush enough about how great my experiences here have been!

g and ready to help.

when I got engaged I went to Marcella as well. I had a picture of a gown I wanted to be made for me & the moment I got there for my appointment, every step was a breeze. I tried on a few dress' so we could get an idea of they style & fit I was looking for. Then Marcella came out & started draping me in fabrics & lace, showing me multiple buttons to choose from, giving me more options that I could possibly imagine. The entire appointment was such an amazing experience, I felt like a bride & every girl should feel like a bride when she is shopping for her wedding gown. Needless to say, my gown has turned out perfect! Marcella is always accommodating, she's fun & friendly, imaginative & splendid. I know that 5 other friends have gone to her now as well, to have their gowns custom made from Marcella & have all been extremely pleased w/ their gowns. If you live in Spokane, around Spokane, Idaho or Montana....go to Marcella, you will not regret one second of it & will leave w/ a smile on your face & memories to last a lifetime!

any of the other shops I looked at and they are very reasonably priced. The staff is friendly, knowledgable, and not pushy at all. Marcella does all of the alterations herself and the quality and prices are excellent. I live in Chicago but got married in Spokane and the staff was very accommodating to my tight time schedule. They were able to get all the alterations done in just a few days so the dress looked perfect for the wedding. I love my dress and am so glad that I picked one from Marcella's.

s, and Marcella's was first on the list. The staff was incredibly friendly and after trying on a handful of dresses I found my wedding dress! Later down the road they helped me with a few adjustments (adding more sparkle to the dress) and my dress was perfect! I would highly recommend them to any bride-to-be!

me to at least try on. I remember lookin at one in particular that had ruffles and I thought, jeeeez this lady isn't even listening to me, I would never wear ruffles. Well I put the dress on just to humor her, and I immediately fell in love and when I went out to show my family I got the "gasp", that was it, it was my dress.

look like, and the budget. They let my stepmom and I loose while Kassi rounded up a few dresses. After I tried on my picks I saw the one she talked about and it was over from there. I am uncomfortable spending much on a one-time dress, but realistically the price paid was nothing compared to the Private Collection dress. The ladies were so kind, so professional and personal, I couldn't have asked for a better experience. Also, Marcella made my stepmom's dress and another relative bought her dress there, too! The $0.50 to park at a meter isn't even a consideration!

so friendly and helpful. Best bridal shop in town.

t what you will try for you, based on sort of an interest survey. Though I brought pictures from magazines, gave detailed descriptions of dress features I liked, and the sales associate helping me seemed to understand what I was looking for, all of the dresses I was brought to try on were not what I liked or wanted at all. I thought that perhaps I had just had a bad experience, because I know several people who go their dress at Marcella's and were very happy, but just a few weeks ago my best friend had the same experience as me. In fact, she felt that they were trying to up-sell her by bringing her more expensive dresses, or suggesting custom alterations when she didn't like a dress. I don't know, I'm sure this store is great for people who like the pampered princess experience when wedding dress shopping, but if you are independant, hands-on, and don't want to spend a fortune, this may not be the dress store for you.