I wish I could give this venue 5 stars because it truly is a stunning location. It's hands down one of the most beautiful places in New Orleans to get married. The ambiance is airy..., elegant, and perfectly blends classic New Orleans charm with modern touches. The views are breathtaking, and the food was absolutely exceptional. I wish I could say this venue deserves 5 stars because my wedding day was the best day of my life. However, our experience with the Sales Manager, Emily, left a lot to be desired.
From the beginning, communication with her was a challenge. She was incredibly difficult to reach, and we struggled to coordinate a time to view the venue. When we finally managed to schedule a visit, we were disappointed to find that Emily simply unlocked the doors and left us to tour the space on our own. There was no guided walkthrough, no formal introduction, and no effort to answer our (very simple) questions. It felt like we were more of an inconvenience than potential clients about to invest $30,000 for a four-hour event. It was disheartening, especially as an excited couple eager to plan our big day.
In contrast, other venues we considered treated us with enthusiasm and genuine hospitality. For instance, at The Jaxon, the owner personally gave us a two-hour tour, offered us drinks, and thoroughly answered every question we had—even though their pricing was more affordable than Marché. Despite these experiences, we ultimately chose Marché for our wedding.
However, the disappointments didn't stop there. Leading up to our event, Emily’s communication was inconsistent, and there was no formality in guiding us through the process. We weren’t informed about the next steps as a couple—there was no clarity on when to schedule our tasting or any effort to alleviate the uncertainty we were feeling. It seemed like she was disengaged, leaving us to take the steering wheel and figure things out on our own.
Additionally, as we just paid our final balance, Emily failed to inform us of the 3.5 % credit card charges, which could have been eliminated by informing us that we can pay ACH. This is could have been easily prevented by informing us as the customer, but clearly once again Emily is very disengaged.
On a positive note, I must acknowledge Wallace, who I believe is the food manager. He was exceptional—friendly, attentive, and clearly passionate about his work. If Marché wants to improve its reputation, they should consider putting someone more like Wallace in the sales role - to provide a more exceptional customer facing experience.
Once again, overall, while the venue itself is breathtaking and the food outstanding, the lackluster customer service we experienced from Emily significantly detracted from our overall experience. I hope Marché can address these issues, as they have so much potential to be truly five-star.