When we initially booked with Mark (pre covid) we were so confident after meeting Mark that he was the perfect choice for us. He was personable and loved the vision that I had for ...our (at the time) April 2020 wedding. Unfortunately, covid moved our wedding twice (June 2020, then July 2021). Mark was able to move the date, but, understandably, allowed his frustration to show in his communication. I regularly emailed him ideas and headcount updates, which, somehow may potentially have gotten lost in the shuffle. By the time our wedding in July rolled around, I gave Mark some inspiration photos of my bridal bouquet and asked him to create something -- unfortunately, my bridal bouquet looked nothing like the photos I sent, not even resembling the style we had discussed. The white roses were actually turning brown on the edges when they were delivered. I arrived after they set up, and I found that they had not brought anything for the ceremony space outside (foolishly, I should have looked at the original contract in more detail because I would have seen that he failed to add it to the contract agreement) although I had numerous communications with him via email, phone, and in person describing the greenery swags that I was hoping for. Fortunately, the outside was lovely, but, it was really unfortunate to have missed such a critical detail.
He routinely seemed to have communication issues with my venue, which he would always bring to my attention and have me mediate with the venue coordinators.
All in all, not the absolute worst choice I could have made, but, I wouldn't work with Mark again.