Marquee Event Rentals - San Antonio

nd our head count. I let her know we had never done a tent before and she suggested a size that would work for my needs. My quote (also the invoice that I paid off of) listed in the notes we would get two chandeliers. Delivery day comes and I am told there are no chandeliers on the truck and that there were 6 round tables, despite the invoice that I paid off of saying I paid for 7. Okay, these are minimal things and it is a-okay. They set the tent up and it was WAY too small for my needs. I called and the rep assured me that it would work- I talk to the gentlemen working it and they confirmed there was no space for all of my other vendors. This was on Thursday, they agree to deliver my additional tents on Saturday morning before my event. The rep (who I will not name because I won't risk my review being removed) is insistent that she called me to let me know they were cancelling my delivery 24 hours before my event. I received no calls, and if I were her, I would have emailed my client if I was unable to reach them by phone because they had no issue emailing me to send me invoices. I got put in an AWFUL situation and she did not return my calls Friday night, nor did she email me or call me back on Saturday. Finally, it is Monday and I got to speak to her and I said "You really f---'d me" and she said "I know" so cavalierly. As if she did not almost ruin my Christmas party for my employees and cost me vendor fees for various other services. If they were unable to accommodate, they should have told me on Thursday so that I had more than 12 hours to find a new venue. They lack care, follow through, empathy and professionalism. If they are willing to do this to me, they will do it to others. BEWARE and book anywhere else.