Max Bridal NY

Everyone at Max Bridal is incredible. They are all so knowledgeable, professional, and the salon has an expansive selection of gorgeous dresses. Highly recommend!

I had a horrible experience at Max Bridal, and I strongly recommend avoiding this store at all costs! While the initial dress-shopping experience was fun and the staff were incredibly complimentary, things quickly went downhill after I placed my order. I found the dress of my dreams. It had mesh details on the sides and back with appliqués, and I made sure to specify that I wanted the whole dress including the mesh in ivory. I did not want the mesh in nude because it didn’t compliment my skin tone. The associate reassured me multiple times that the dress and mesh would be ordered in ivory. I ordered my dress in late November and was told it would arrive in four months. But in March, I hadn’t heard anything, so I called to check on the status. On March 13, I was told the dress was being shipped, I was told it will take a week or a month. Over a month later, on Thursday April 25, I called again and learned the dress was never shipped out. They blamed this HUGE mistake on the manufacturer for this delay and promised me it would shipped overnight and arrive the next day. I followed up on Tuesday April 30th, I was told the dress had just arrived that day. Last time I checked, that is not overnight, but once again I let it slide because I had full faith in them. At this point, I still gave them the benefit of the doubt, and made an appointment to "see" the dress, which I had never heard of any other bridal store doing. I’ve been a bridesmaid on multiple occasions, and I have yet to hear any other bridal store request an appointment to see the dress, take it home because apparently, they don’t have room to hold the dress, and come back for another appointment for alterations. When I arrived for my appointment on May 5th, I was devastated to find they had ordered the wrong version of my dress. While the dress itself was ivory, the mesh was still the nude color I had specifically asked them to avoid. I was shocked and heartbroken. The associate apologized, and another staff member (who never introduced herself or explained her role) offered more apologies, but I was too stunned to process what was happening. I was in shock and I was mentally driving in auto mode. I didn’t know what to do, how to act, so I tried to stay calm. But what I really wanted to do is scream and become a bridezilla and throw a public tantrum, but that is just not in me. I didn’t want to cause a scene and ruin anyone else at the store experience, like they did to me. I couldn’t believe this was happening to me. They reassured me that their seamstress, Maya, could fix the issue, and will call me when they discuss it with her. I was heartbroken, and when I got home, I broke down and cried for the rest of the day. That shouldn’t happen when you see your wedding dress for the first time after purchasing it. When I didn’t hear from them after I left my 12pm appointment, I called at 4:30 p.m. (half an hour before closing) still crying, I was told that they were just about to call me (so convenient) and was reassured once again that Maya could fix the mesh issue. However, I had no reason to believe them at this point, as they had already made so many mistakes. Wedding planning is stressful enough without this kind of added anxiety. I cried nonstop for the rest of the day, and at my first alteration appointment on May 26th, I was still emotional. I requested to speak with the manager. The associate that I spoke to, not sure if she was the manager, she never introduced herself nor her job title. As I was crying hysterically, I expressed my frustration, how poorly the entire process had been handled. I told her about how terrible this whole experience was after ordering my dress, and how disappointed I was that I had to continuously follow up for my dress. I demanded some sort of discount or refund for their mistake whether it was for my dress that I already paid for, or alterations.The response? More empty apologies. I was told, “We’re sorry, but Maya is going to fix it,” which didn’t help ease the stress or the pain of realizing my dream dress was no longer going to be perfect. Well the only truth to that statement was Maya, is an amazing seamstress, but she isn’t a magician. Maya was the only part of the experience that was positive. She was kind, calming, and reassuring, but unfortunately, the damage had already been done. Maya explained that the nude mesh couldn’t be swapped for ivory on the back of the dress. At this point, it was too late to order a new dress, and I was left with a dress I didn’t fully love. At the end of it all, I received no compensation for the mistake Max Bridal made, nor any acknowledgment of the stress and anxiety their errors caused me. The only thing I heard was, “We’re sorry.” If you want a bridal experience that’s full of excitement and joy, avoid Max Bridal. I had to continuously follow up with them to ensure my dress was ordered and delivered, and when they made a huge mistake with my dress, there was no real solution. The entire experience was unprofessional, and I’m left with a constant feeling of anxiety every time I think about it, even months later. Trusting Max Bridal with your wedding dress is a gamble. And personally, I wouldn't risk it.

I usually am not one to complain, but I felt that people need to know what is going on inside the salon. I made the appointment to come in to try on dresses, and absolutely nowhere on the website does it say anything about no children being allowed inside the salon, so I was quite surprised that after being charged for this appointment, I got the confirmation text the day before stating that there were no children allowed. My flower girl was devastated that she now could not come to the appointment with me. It should have been clearly stated prior to charging me the $25. Once I entered in the room, the consultant pulled only 3 out of the 4 dresses that I had sent, and instead of getting to know me and ask about my wedding, she only asked “so what have we learned”.  I proceeded to tell her my likes and dislikes about prior dresses, to which I clearly stated that I did not like tulle. I tried on a ballgown which I had asked for, and then trying to explain to her that I needed something with a little more sparkle, she pulled a gown that was completely covered in sparkles with a giant tulle bottom. Just one of the many times in the appointment that I didn’t feel heard. I didn’t appreciate the consultant staying in the room with me while I was getting changed. It was completely awkward standing there with my boobs in my hand while she was switching out dresses. I also tried to make small talk with her which she was completely unresponsive to. She was by far the most unfriendly consultant I have ever experienced. She acted as if she was being inconvenienced by my appointment. She also did not fluff any of the trains. That is a huge part of the dress. Not sure how she sells anything when the bride can’t see what she’s actually wearing. There was also multiple times where she didn’t even close the back of the dress! And the times that she did, that useless bungee cord snapped right off and hit me in the arm. She also asked me to go shopping in the store with her, which was fine, but it was probably because she wasn’t listening to anything that I was saying and wanted me to pull dresses instead of her doing it. My sister came out with me and she was then told by another rude employee that it was a “closed” salon and she couldn’t look through the dresses either. I wound up leaving the appointment in tears. That should never happen.  I was so frustrated and discouraged and felt like a huge inconvenience. I’m still upset that I had to pay $25 for the worst experience at a bridal salon that I’ve ever had. She completely ruined my entire day.

Max Bridal was able to help me find my dream dress. All the consultants were able to lead me in the right direction after asking about what kind of styles, fits and materials I was looking for. Bernice did the alterations so beautifully and made me look like the most beautiful bride. I can’t thank them enough for all their hard work. Absolutely would recommend 10/10