Max Bridal NY

I usually am not one to complain, but I felt that people need to know what is going on inside the salon. I made the appointment to come in to try on dresses, and absolutely nowhere on the website does it say anything about no children being allowed inside the salon, so I was quite surprised that after being charged for this appointment, I got the confirmation text the day before stating that there were no children allowed. My flower girl was devastated that she now could not come to the appointment with me. It should have been clearly stated prior to charging me the $25. Once I entered in the room, the consultant pulled only 3 out of the 4 dresses that I had sent, and instead of getting to know me and ask about my wedding, she only asked “so what have we learned”.  I proceeded to tell her my likes and dislikes about prior dresses, to which I clearly stated that I did not like tulle. I tried on a ballgown which I had asked for, and then trying to explain to her that I needed something with a little more sparkle, she pulled a gown that was completely covered in sparkles with a giant tulle bottom. Just one of the many times in the appointment that I didn’t feel heard. I didn’t appreciate the consultant staying in the room with me while I was getting changed. It was completely awkward standing there with my boobs in my hand while she was switching out dresses. I also tried to make small talk with her which she was completely unresponsive to. She was by far the most unfriendly consultant I have ever experienced. She acted as if she was being inconvenienced by my appointment. She also did not fluff any of the trains. That is a huge part of the dress. Not sure how she sells anything when the bride can’t see what she’s actually wearing. There was also multiple times where she didn’t even close the back of the dress! And the times that she did, that useless bungee cord snapped right off and hit me in the arm. She also asked me to go shopping in the store with her, which was fine, but it was probably because she wasn’t listening to anything that I was saying and wanted me to pull dresses instead of her doing it. My sister came out with me and she was then told by another rude employee that it was a “closed” salon and she couldn’t look through the dresses either. I wound up leaving the appointment in tears. That should never happen.  I was so frustrated and discouraged and felt like a huge inconvenience. I’m still upset that I had to pay $25 for the worst experience at a bridal salon that I’ve ever had. She completely ruined my entire day.