McCoy Wedding Photography

r fiancé after much struggles during the pandemic. We understand that when planning a wedding, things can get difficult when having to cancel due to such a sad event. At the time of booing, I would like to say that I dont recall any issues with you, and I felt we had a great connection! Im sorry hear that you booked, even though stating now you had a bad experience. Once the pandemic hit us all, it was a world wind as you can imagine. With 50 plus weddings on my calendar and multiple reschedules suddenly, it was difficult to know what and how to navigate for everyone. You did reach out to me in April 2020 to let me know that your July 2020 wedding had to be rescheduled, and at the time, I mentioned that based on your contract when rescheduling the new package pricing was required in addition to what was already paid, however I mentioned that as a courtesy I was offering couples the option to reschedule at no additional charge if they paid the balance at the time of rescheduling. This was something you agreed to when signing the new agreement for the new date. When picking a new date, you asked me to send you all of my available dates in 2021 and that you would let me know in a month or so which date you picked. Unfortunately, because there was so many rescheduling going on, I did mention that I cannot hold multiple dates, for a month or so and that it would be best to give me the dates you had in mind when you were closer to picking a date. I did mention, as the contract does state, that if the client decided to book the rescheduled wedding date on a date that I am not available and would still like to use our services, that we could send a associate shooter , however it would be a additional charge to pay the associate shooter. We highly recommend not to do this, and to be sure we are available before officially locking in a new date. Thankfully we were able to find a date that was mutually agreeable and planned for your new date in August of 2021. Fast forward to July 2021, I received a call from you stating that you had to cancel your wedding due to the fact that you and your fiancé broke up. And again, we are so terribly sorry you had to go through that. During this conversation, you mentioned that are fully aware that there is no refund, and no credit due when canceling, however you would like to gift your friends a family photo session because they are having a hard time due to the pandemic. I agreed that I would allow this even tho the contract does state that its non-transferable. Unfortunately your friend declined and when speaking with me again, you asked me to shoot a company event in place of the wedding on a holiday weekend. I did inform you that unfortunately we cannot reschedule for another event without the new package pricing as it was already waved once, and the cancellation is taking place 5 weeks before the wedding date and the chance to rebook is very unlikely. In return I did offer, as a courtesy, a self portrait session for yourself, stating that it maybe something wonderful to do for yourself as a women after going through so much. Gracefully you did except this credit and an official letter of cancellation and the credit was sent July 2021, which is signed by you. Fast forward to APRIL 2022… I am saddened to see your review and sudden change of mind regarding the matter with no communication from you to take advantage of the credit you accepted. This is almost 10 months after I had thought we settled the matter. I understand that while our contract does state we have a no refund no credit policy, I did offer you what I could after being struck by so much hardship in 2020-2021 from the pandemic. I am so sorry that you find it unprofessional, however I do believe in transparency and the truth of the hardship is the reason why I could not extend anything more then a credit. I understand that any money spent is a lot of money and truly appreciated you investing in us and wish we had the opportunity to work with you all. We are still offering the credit to you, and would still love the opportunity to work with you. Please let us know when you’re ready. Wishing you all the best! Kay McCoy

dding date. The kindness you all showed me on your wedding day was something so wonderful making it such and fun and amazing experience for me as well. I hope to work with you both again in the future. Congratulations on your marriage!n xoxo Kay McCoy

your photos. It was such a pleasure working with the both of you! I can’t wait to catch her more memories for you