We worked with Amber at the Fairlawn, OH location and she was just awful. Many of our groomsmen went to the Strongsville location, which tells me the problem is not exclusive to one store. We went to one of those bridal shows where you can spin... the wheel or whatever to get a discount. So Tuxedo Junction offered me a great deal, which included 2 free tux rentals (one for the groom and one for a groomsman of choice). Someone, I'm not sure who, called me from Men's Wearhouse and told me they would give us the same deal or better if we went with them instead. So we did, we went in and worked that day with another sales associate because Amber was too busy. Fast forward to a few mos later, all the guys have gone in and gotten measured. My fiance calls to change the ring bearers tuxes to suits because the tuxes for the little guys were the same price as tuxes for adults. Amber tells Ross if he changes the ring bearers to suits, we will no longer be eligible for the second free tux. When I called her, and told her I was unhappy because she was obviously trying to pull a fast one (we were promised 2 free tuxes if we had at least 8 addtl. rentals, which we did), Amber threw my fiance under the bus and literally told me he didn't know what he was talking about. She also told me she never told him that, and that there were no issues with getting a second free tux. Fast forward several more months ahead, not only did 2 of the tuxes come in COMPLETELY the wrong size, but the clasp on my fiance's (the groom!) pants was broken! When he went to get the new pants, they told him he must not have known how to clasp the pants, but they got new ones for him anyways. How condescending. I am telling all my engaged friends not to use Men's Wearhouse for their wedding rentals. Also, fire Amber. She is the absolute rudest person I've ever worked with.