Men's Wearhouse - Cleveland, OH

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up 2 days before wedding. Shirt is tight pants were not length he wanted shoes were not the ones we picked. The place was packed with alteration problems people were being told not sure if we can have done by Saturday. The lady told my fh well that shirt looks how it should and we don't have a bigger one available it's a very busy month. I do not recommend going here oh and the pants actually ripped in the crotch right after ceremony

e used for my husband. I thought the associates were helpful and treated us much more respectfully than their more expensive competitors. I will say I was very angry with how they handled the COVID-19 situation and closures. Two of our groomsmen had not yet picked up their suits when closures began and the individual stores did not call to let them know they would be closing, and that there was a last opportunity to pick up the suits they had already paid for. Every other shop did this, including the small alterations shop where my wedding dress was, and I felt it was simple and very helpful. When we contacted corporate customer service and they said there was no way they could contact the local store manager/associate to work something out for pickup. What kind of company doesn't have a way to contact their managers? Overall, they were just not helpful in this difficult situation and I think they could've done a much better job with customer service.

came down to a friend picking it up the day of the wedding and his changing his jacket as he stood ready to meet me for the first look. I could include all the issues we had but overall the staff was rude, made far too many mistakes on one order and never once apologized for all the stress and inconvenience caused. Hopefully other locations are better.

of the bride. Because of this, we decided to have everyone buy a suit instead of renting. For under $250, our men got a jacket, pants, and shoes that they can rewear again and again! Since our bridal party is scattered across the United States, it was nice to pick a chain that has so many locations for our groomsmen to visit. Their alterations were affordable and of top quality. We would certainly recommend Men’s Warehouse to our friends for their formal wear needs.

the wheel or whatever to get a discount. So Tuxedo Junction offered me a great deal, which included 2 free tux rentals (one for the groom and one for a groomsman of choice). Someone, I'm not sure who, called me from Men's Wearhouse and told me they would give us the same deal or better if we went with them instead. So we did, we went in and worked that day with another sales associate because Amber was too busy. Fast forward to a few mos later, all the guys have gone in and gotten measured. My fiance calls to change the ring bearers tuxes to suits because the tuxes for the little guys were the same price as tuxes for adults. Amber tells Ross if he changes the ring bearers to suits, we will no longer be eligible for the second free tux. When I called her, and told her I was unhappy because she was obviously trying to pull a fast one (we were promised 2 free tuxes if we had at least 8 addtl. rentals, which we did), Amber threw my fiance under the bus and literally told me he didn't know what he was talking about. She also told me she never told him that, and that there were no issues with getting a second free tux. Fast forward several more months ahead, not only did 2 of the tuxes come in COMPLETELY the wrong size, but the clasp on my fiance's (the groom!) pants was broken! When he went to get the new pants, they told him he must not have known how to clasp the pants, but they got new ones for him anyways. How condescending. I am telling all my engaged friends not to use Men's Wearhouse for their wedding rentals. Also, fire Amber. She is the absolute rudest person I've ever worked with.

and I highly recommend. Thank you!

or small after several fittings. My brother never got the correct jacket. All the tuxes came in at different time.. it was a nightmare.

did a terrible job measuring.