Men's Wearhouse - St. Louis, MO

ons and are told that there are 3 different possibilities. We can rent, buy off-the-rack, or buy custom. I ask about the differences between the three and immediately another associate comes over and the two of them proceed to speed-talk over each other to "explain" the differences. I ask if each category is written down somewhere for easy comparison and am told that no, there is no document or spreadsheet. So I ask again and start taking notes as they again speed-talk over each other. After about 20 minutes of me asking questions and confirming information, I have a general idea of what the prices are. We then get to the measurement part which actually goes super smoothly, although I'm not told what my measurements are, nor are they written down, but I'm informed that my associate "never forgets or gets it wrong". My fiancee tells him the look that we are going for and he proceeds to tell us that he doesn't have a plain white collared shirt for me to try but gives me a silkish pirate shirt to imitate the look (it absolutely did not). As we are trying on various jackets, we are still trying to nail down what the prices are- we were quoted $250 for suit rental but then told that it included shoes, but not certain shoes- that it included ties, but not bow-ties, but yes bow-ties, but not those bow-ties. Our repeated attempts to see any sort of spreadsheet or written document with this explained was hand-waved away as not necessary. This went on for 2 HOURS until finally we had a coat that we think we liked, and an idea about the rest of the outfit (although difficult because I looked like a terrible Orlando Bloom knockoff under the jacket). As we told him our information at checkout we were assured that he would enter my measurements and send me a link to the clothes we tried on and liked as well as a link for my groomsmen. He seemed mildly perturbed that we weren't going to immediately drop $1200 on suits after that visit but that wasn't a big deal. At this point the experience was a 3/5. After 2 days I realized that the information I was promised was never going to appear. So I went on the website and re-made the outfit using their UI (which was EXACTLY what I had asked about in the visit regarding spreadsheets for different styles/accessories). Shockingly, that outfit came in at $60 LESS than what we were quoted in-store and included all the accessories we were told were a la carte. And yes, I made sure the brands and style of jacket matched what I tried in the store. We then went back to the store to see what my measurements were and to try on the outfit that I had created online. We were greeted by a different associate who was clearly not able to find the account that obviously hadn't been made by the first guy but told us that, despite no information regarding measurements, outfits, or even the date of the wedding, our initial associate had put down that we wanted custom suits. And thus began the second attempt at upselling us. This time our patience finally ran out and we left the store, never to return. In conclusion, this place seems like a shady, incompetent operation designed to confuse the customer into purchasing overpriced suits.

t two navy suits, one you could buy & one rent. That way they could choose. Some weren’t given the option to purchase and some weren’t given the option to rent. A HUGE CLUSTER & awful experience. There were 2 different ties being handed out. We didn’t realize until WEEK OFF. The name could never be found, and it was always a frustrating experience when dealing with them. They messed up the alterations on my father in laws suit, and tried to charge him for the mistake. I will never recommend them. It was a headache of an experience. We were also told if so many people purchased underneath the groom he would get a shopping spree. That was never given, and they weren’t specific on the details.

ey stated they didn’t take appointments so we’ll just have to keep trying. Went to another location where someone finally gave us the time of day and helped us. We have a wedding party that is spread across the country, and they assured us that it wouldn’t be a problem. We can put in our wedding number for them to be sized. Our groomsmen put in the number at the various locations and none of the stores had our number so my fiancé and I just decided to order them all at once and then send them to the locations. Now... none of them are at the right location or even under the correct name....

from out of town were able to find a store near them.