Men's Wearhouse - Wisconsin

es away). Our first trip to the store left a bit to be desired. The guy that “helped” us didn’t really know a lot about what he was doing and couldn’t answer some of our questions. He showed us one suit which looked fine and then asked about our colors. He showed us one purple vest and said that was pretty much our only option so we went with that. After we left, I realized that he had never shown us any ties so I checked our account on the website and found out the tie that went with that vest was striped. We did not want striped ties so we had to make another appointment. The next guy was a lot more helpful than the first one. We ended up changing the vest so we could get a matching tie that wasn’t striped. Then, a couple weeks before our wedding we still hadn’t heard from them so we called asking when the suits would be in. They said they wouldn’t be in until the week of the wedding and that they would call us. We never got a call. They apparently called 2 of the groomsmen but nobody else. We only found out the suit was in (the Thursday before our wedding) because one of the groomsman told us they had called him. We went in to try on the suit and make sure everything was ok. Of course there was a clip missing on the pants. My husband only told them about it so he wouldn’t get charged for it but they insisted on ordering a replacement pair. We asked if we could keep the broken pair just in case the replacements didn’t come in time but they wouldn’t let us. So now on the Thursday before our wedding, we were left wondering if the groom was going to have pants. The replacements did end up coming in on Friday so at least that went right. A couple of our groomsmen also had issues with their tuxes that had to be fixed as well. On our wedding day, my husband had an issue with his shirt that kept coming untucked from his pants because it was too short. He kept his jacket on most of the night to hide it. Then, when we thought we were finally done with this place, our groomsman who was dropping off my husband’s suit called while he was there saying the store was trying to tell him there should be 2 pairs of pants in the bag. Seriously? It took them a bit but they eventually figured out that we didn’t have 2 pairs of pants and let it go. I am so glad to be done with that place and I hope we never have to deal with them again.

very phone call was very short as if my business was bothersome. Poor hospitality. Overall, suits looked nice though.

A had the hardest time when the salesperson refused to fit him properly or find an outfit that didn't make him look like an idiot. My brother is 6' + and they had him in a standard vest when he clearly needed a longline vest so his shirt wouldn't poof out from under it when he was standing normally. They said they didn't have one, when I knew for a fact that wasn't true- they just refused to order the vest from the warehouse for him. I had to call them personally and raise a stink before they did the research and ordered him a tall version and exchange for the short option he had purchased. We also had a groomsman who was put into an improperly cut vest and it took him multiple visits and a tailor telling him it was wrong before he was fitted properly. We had no problems at the location we went to in Brookfield. We worked with Robert Theurer and we were very happy- it took me a while to warm up to him as he's very direct and pushy sometimes, but after a while we understood where he was coming from and he managed to help us find an amazing outfit for my groom. We went a little more on the expensive side with the designer, but the entire wedding party was 50% off for all their purchases and everyone looked great and were probably more comfortable than they would have been in tuxes.