Men's Wearhouse-TX-Dallas

For the Hurst location - I will NEVER use this location again. Per my original review, we had a rough time getting our order correct. It took multiple trips to this store, a trip to a different location, and multiple calls to the store to get everything worked out. When we went to pick up our rental, my husband’s shirt didn’t fit well despite trying on tester shirts originally. (Reminder: Always try on the suit or tux when you pick it up!) Since it was for our wedding, he wanted a shirt that fit correctly, and the employee pushed back on fixing the issue. It did get resolved, and he was able to get a shirt that fit. It shouldn’t have been an issue. They should have tried to fix it immediately. Not a fan of this store. Original review: Overall poor service! I had an appointment last week, and once arrived, I was told they don't honor appointments. When the manager, Shonda, arrived, she made sure we were serviced before the walk ins. Thankfully, she cared about her customers. However, the associate that helped us didn't put the order in the system correctly and didn't tell us that one of our choices of ties is no longer available. I went back today to fix our order, and this is when I found out that the tie isn't actually an option. All of these ties that are no longer available are still on the floor for people to choose. None of the associates seemed to know that we couldn't get the tie, only today's manager (different from last weekend). Pretty frustrated with the service we received from this store. Update: My order was still incorrect after going to this store twice. I went to the Hulen store yesterday to fix the issues still present. The tie issue was cleared up - the manager at the Hurst location was wrong, and the ties are actually still available. (Some stripped ties aren't available anymore, but the one I had chosen originally was still available.) The Hulen store gets 5 stars for cleaning up your issues!

This review is for the Cedar Hill, TX Location If you're willing to risk cutting it close for a tux arrival only 2 days before your event then this merchant might be for you. H0wever, I do warn you, the probability of most, if not ALL, of your orders will most likely need to be sent back due to fitting issues. This leaves you with only the day before your event for corrections. Not sure about you, but this was cutting it way to close for us. This unnecessary added stress was not worth the marginal price difference of selecting another merchant with more reliable time constraints towards their clientele.

Suits fit well for rental and good customer service.

The reason I had chosen Men's Wearhouse was the experience I had with them in the past. However, I was incredibly disappointed. Each time we went, we worked with a different person who had not communicated with the person we originally worked with, which meant repeating ourselves numerous times, and waiting around...a LOT. Overall, the suits looked great, but the button on both my husband's jacket and my dad's jacket came off before the wedding started. As far as I know, none of the other groomsmen (or dads) had problems at the location they went to. If you use Men's Wearhouse, I would advise going to a different location.