This experience was mainly the one off of Westheimer. Groomsmen also had horrible experiences in Boston and Austin locations.
My experience was absolutely atrocious. Renting a tux through Men's Wearhouse was by far the most stressful and diss...
atisfying experience of my entire wedding. From the poor fits of mine and the other groomsmen's tuxedos, incorrect fulfillment of the orders, and poor customer service, this experience
guaranteed that I will never shop at a Men's Wearhouse again.
It is beyond belief to me that consistently across my entire wedding party, every pant waist measurement was over sized. Coats were too big in the chest or too long in the arms. It's as if it is a company policy to add 3" to every measurement and cross your fingers they prefer a baggy tux. One of the groomsmen had a completely different style of vest. Ones that were supposed to have ties were given bow ties. Seemingly very simple tasks to complete were completely botched.
But above all of this, the worst part of the experience was the lack of accountability and dismissive nature of the employees helping to fulfill this order. No one expressed any sort of responsibility for the mess up, or even more infuriating, no one even said "I'm sorry this happened". To an employee, they were more concerned with blaming whoever measured me and others at a different store branch.
Choosing to rent a tuxedo at Men's Wearhouse was the worst decision of our wedding planning.
Reviewed On 12/31/2016 by Jessica G
My husband and his groomsmen went with the store off Westhiemer near the Galleria area and they were amazing! The store manager was the one helping us through the entire process and was a breeze. He helped with colors of the suits, tailoring, e...
tc. After the wedding we had to take our bridals and he worked with us with the suit. I can't imagine going to someone else in the future because they were spectacular!
Reviewed On 10/10/2016 by Stephanie P
Slightly irritated by Men's Wearhouse. Issues with alterations. Also my fathers suit was wrong as well as my brothers. They were almost not ready in time for the wedding. Their excuse was because it was high school Homecoming and they were busy...
with that... HELLO! Wedding vs homecoming, I think wedding wins. Either way if you plan on getting married around homecoming and prom time, go somewhere else.
Reviewed On 3/27/2013 by Emily N
We had a coupon for money off the entire party so they were cheaper for the quality & we got the grooms for free. Also they were an upgrade to the more breathable, less boxy ones for only $30 more.