Metropolis Ballroom of Arlington Heights

ing sure we had an incredible wedding. Jessiy and Rachel did an incredible job getting us to and through the wedding day and anyone would be lucky to work with them for their big day.

ons, she was on top of every little detail I threw her way, and she was so kind and pleasant to work with the entire time! As for the wedding itself, the day was quite literally perfect. We had both our ceremony and reception in the ballroom, and it was just so lovely. Everything ran smooth as could be. We got SO many compliments on the food - like so, so many. I’m biased, but it was some of the best wedding food I’ve ever had. The space is beautiful, it’s in such a convenient location, and our day went exactly as we pictured it and planned for. Kate, our event captain for the evening was incredible; she was so quick to any of my night-of requests and she really helped make the reception run without a single hitch. My husband and I absolutely loved our experience with the Metropolis Ballroom, and we would 100% recommend it to anybody searching for an event venue in the northwest Chicago suburbs.

egan to look at venues for my baby shower Metropolis Ballroom was at the top of my list. Jillian my event producer was so sweet and did such a wonderful job capturing all the small details that mattered to me the day of my event. She made the planning process seamless. The day of the event the staff was so wonderful and several servers came up to personally congratulate me. I loved the personal feel and warm welcome they provided. The event staff also did a wonderful job communicating and sticking to the buffet timeline to make sure all the guests were fed. The food was also phenomenal!! I was blown away by how fresh and tasty everything was and best of all so were my guests. I received several compliments about how great the food was. Jillian worked with a local Bakery to make my dessert selection absolutely perfect and to match my Winnie the Pooh theme. Not to mention that everything was super delicious. I highly recommend the Metropolis Ballroom and am looking forward to finding future events to host there!

was incredible. The disconnect happened after the reception. The event specialist was not on site and it didn't seem like a lot of communication was done between her and the banquet servers. The banquet servers were extremely helpful with helping my parents load everything into the car, but they failed to mention that we could bring our cake home & also did not ensure that everything on our inventory list was packed. My parents did not leave the venue until about 1:30am so they did not even think to ask about the cake, and weren't aware of everything on our inventory sheet. Two weeks later, after returning from our honeymoon, I went back to pick up a few things that were left behind. One of those things were our extra favors, which were lottery tickets. Somehow, the box was "missing" and the event specialist did not take any accountability for it not being there. They also let me know that they threw our entire cake away because we did not pick it up in time. How were we supposed to know that? Why wasn't the cake given to us the night of the wedding? To top it off, they also threw out our cake topper, which was supposed to be a keepsake of ours. This could have easily been prevented had there been communication between the event specialist and the banquet team, or, if the event specialist had actually stayed through the end of the reception. I understand that it is a long day for them, but that is their JOB. What is sad to me is that despite the wedding being an absolute hit, is that I will never forget how mis-managed the end of the event was. I am also sad that my husband and I won't get to enjoy the top of our wedding cake on our first anniversary, and how our personalized cake topper was carelessly thrown away. People spend so much time and money to plan weddings and the venue and events specialists should make it their goal for everything to go as close to perfect as possible, from start to finish. Like I said before, we had an overall great experience with planning everything and the wedding itself. The events specialist we ended with was not who we signed our contract with and was still relatively new to her position. I am hoping she learned from her mistakes with us and can ensure that this doesn't happen with any future couples.

oughout the entire process. I was a very anxious bride, and Jillian handled every call, question, email, and meeting with such grace, kindness, and understanding. After every planning meeting, we left with such joy and comfort knowing that our wedding was in such talented hands. The Campbell room was beautiful for cocktail hour, and the ballroom was absolutely stunning for the reception. We wanted a very modern, clean, romantic feeling for the wedding and the metropolis encompassed all of that and more. It ended up snowing and raining for our reception, so we didn’t use the veranda, but our guest made so many comments about how beautiful the space was and the windows overlooking downtown Arlington heights. They said it was like being inside a beautiful snow globe! Our guests loved our food from Metropolis so much that our Pastor, who was a guest at the reception, actually reached out to Metropolis after the wedding to ask if they bottled their chimichurri sauce, he loved it that much! We have not heard a single complaint from any of our 110+ guests. We also had a lot of dietary restrictions from guests (gluten free, dairy free, allergies) and metropolis was able to accommodate every single person. The cake was also DIVINE, and Jillian did an excellent job of navigating a stressful cake situation for us. The wait staff was BEYOND attentive! They all deserve raises. They made us feel so loved! We never had to go searching for staff to help. Our head table waitresses constantly refilled our waters, checked in with us about our meals, cracked jokes and consistently complimented us, and made sure that me and my husband constantly had our favorite drinks in our hands! They even went as far as filling vases with water for our bridal bouquets, because they were starting to get wilty at the table. We received this exact message from one of our reception guests: “I had a chance to talk to the wait staff and thank them for their wonderful service and the delicious food. I have never experienced such outstanding service and delicious food like that before at a reception!“. The bartenders were AMAZING! Everytime I interacted with the bartender, she gave me a different compliment, and was having so much fun behind the bar, even dancing to our music! The day of coordinator, Marta, was such a joy! If we asked for something, she made sure we had it within 30 seconds. She made sure our bridal party was fed while they waited in the bridal suite as we were taking photos, that we constantly had water and drinks, and stayed on top of managing our presents and card box so they were never in danger of going missing. At the end of the night, I was a crying mess (I was so sad the wedding was over) and Marta gave me the biggest hug, and said “wait right here I will be back”. She came back in a flash with a glass of tequila and a glass of water, and told me to drink both to feel better. It was honestly the most genuine, heartfelt, and funny way to end our night. I am so thrilled that we got to have our wedding reception at Metropolis. It was perfect, from the planning process down to the amazing and enthusiastic staff. We 1000% recommend having your wedding at the metropolis, you will not regret it!

she was so caring and very easy to communicate with. Their wedding package is not only affordable for everything they include, but the team there is absolutely amazing. I’m the type who planned and detailed every aspect of my wedding, and I was 100% at ease on my wedding day because I was fully confident in Jill and the Metropolis staff’s ability to get things done. The food was amazing, and the night was seamless. Our guests keep telling us how great the night was! We would 1000% recommend hosting your wedding here :)

e needed and was always willing to go above and beyond to make our special day a dream come true! The venue itself is beautiful with the lofted ceilings and floor to ceiling windows that overlooked the veranda. The wait staff was also top notch and Kate (catering manager I believe) could not have been more attentive the night of! Over all, if you are looking for a beautiful venue to hold your next event, you should definitely consider The Metropolis and ask for Jill! Thank you again :)

er her departure, Jillian stepped in and was our primary contact. Jillian is very kind and helpful. I always appreciated how quickly she responded to emails. Our wedding night was amazing and huge thanks to Jillian and all the staff at the Metropolis who made it a great night. Food was also delicious.

, which otherwise could've been terrible because of covid, really fun and enjoyable. 5 stars all around. From the professionalism to response time, Shawna was fantastic. The day of our wedding everything went perfectly. Everything we discussed was taken care of and the only thing we needed to do was enjoy our perfect day. Thank you, Shawna, Tom and the whole Metropolis staff for making our wedding day wonderful. I would absolutely recommend this venue and use them again in the future for more events.

ut the best for you. Brides, if you book this venue, getting ready in the bridal suite is a must!

they moved venues a couple of months out). They are very quick to respond, which we appreciated!

wn for my showing, but she referred me to the owner, Tom. I was told he had multiple appointments that day and would be happy to show us the grand ballroom. On the day of our appointment, we arrived 5 minutes early and were immediately greeted by another couple who asked us if we had an appointment with Tom. We confirmed and asked who they were. They said they too had an appointment with Tom scheduled 30 minutes prior to our arrival. The entire place was dark, everything was locked, and the couple said they couldn’t get a hold of anyone. I immediately replied to Shawna’s email I received the day prior that Tom was cc’d on to ask if there was a miscommunication or generally what the situation was. No one reached out to us, but we waited for 15 more minutes before leaving. To this day (over 2 weeks later), neither Shawna nor Tom have reached out regarding the appointment or to apologize for their incredibly unprofessional behavior. We were lucky enough to book another hall, ironically the one we went to see immediately after being blown off by Metropolis, one week later. However, I’m wondering about the couple we ran into because they were looking for an emergency venue this summer. While I understand employees have the right to vacation time and emergencies may happen, the lack of communication, follow up and utter disregard for potential business left a very bitter taste in my mouth.

. They worked hard to make sure your vision of the day came through perfectly. I can not say enough wonderful things about the Metropolis Ballroom and the staff!!

process and was honest, friendly, and calm, which is so appreciated especially during the last few stressful months of planning. Shawna and the staff went above and beyond in making sure every detail of our big day was taken care of, so that on the day of, all we had to do was show up! It was completely stress-free and allowed us to truly enjoy the day. The venue itself is absolutely gorgeous and EXACTLY what I envisioned for our October wedding. The ballroom is elegant, romantic, and timeless and everyone kept talking about what a beautiful wedding it was. It was well worth the investment. Thank you so much to everyone at Metropolis for making our wedding a day that we will never forget!

She knows her stuff and made great suggestions when I was at a loss. Food was unbelievably good, venue is beautiful, and it's so conveniently located! So glad we picked the Metropolis!

e hoped for more. One piece of feedback I received from the guests was that the food was cleared away too quickly. Some of my guests went up to dance with us (we requested everyone to join us on the floor for 1 dance) and came back to see that their cake was already cleared away. Some guests didn't even get a bite in! I would recommend that the staff give guests a bit of time to finish their meal. Other than that, the venue was ideal. There is a Metra station close by, a parking garage just a few steps away. the downtown area is super cute and we ended up taking our photos there.

to make sure every detail we envisioned happened. The day of wedding, everything was setup and went just as we wanted! Shawna and our photographer even went above and beyond and asked for a soundcheck for a concert in the park across the street to be postponed until after the ceremony was over. Luckily they obliged! It was the little things that really made a difference in making out day perfect!

th our planner and Kosher Caterer. Our wedding day was seamless and all the extra details Shawna and her staff added in made it so magical!

25% markup. Although we were disappointed by this, we still feel that overall our wedding was fairly priced. We have, and will continue, to recommend Shawna and the Metropolis Ballroom to family and friends. Thank you to the team for helping us create the wedding of our dreams!

re. Shawna always promptly responded to our phone calls and emails, and we certainly got lucky as far as venue planners go. We highly recommend this venue, and are still daydreaming about our perfect day!

informed (and comfortable) as your big day gets closer. We were impressed with every aspect of the Metropolis, and they were so flexible to our needs (including letting us have access to the bridal suite an hour early so we could take pictures in downtown AH before it got dark). Since we were doing a winter wedding, we also had a surprise of Christmas decorations throughout the venue (free decorations!) I would strongly recommend this venue to anyone!

g. She was organized, kept us on track, and she was constant and timely in all of her communication with us throughout the process. We were able to enjoy our wedding celebration because we knew every detail was being taken care of by this amazing staff. They naturally handled every responsibility from start to finish without even being asked. I cannot say enough good things about our experience. I highly recommend this venue for your special event!