Metrowest Car Service LLC

to Logan Airport from our red-eye flight, our driver was at our home and not the airport as we had coordinated with Metro West Car Service weeks earlier. By the time we contacted Metro West Car Service, we had to wait at the airport for over an hour while the driver drove from our home to the airport. Once the driver finally did arrive, he left us to load our luggage into his vehicle while he went to the restroom inside the airport. We would have been better off ordering an Uber/Lyft upon our flight landing at home rather than using Metro West Car Service, which would have been significantly quicker and less expensive. Once we returned home, I sent numerous emails to Metro West Car Service to describe our anger and frustration with the service we received—the emails were never answered by Metro West Car Service. I then followed up multiple times over the phone, only to be left a voicemail that Metro West Car Service would refund us for 15% of the cost—we felt that was not nearly enough given our very negative experience. After receiving the voicemail, I’ve left a number of messages to speak with someone from Metro West Car Service and they were never returned. If you want to hire a reliable car service that will actually pick you up at the time and location you agreed to, don’t bother with Metro West Car Service.