Michaleens provided the bouquets and arbor flowers for my wedding this past summer. I was ultimately pleased with the flowers but the entire planning process was painful and unplea...sant. The first meeting my fiance and I had was over a year before our wedding date. Admittedly, at that time there were so many details not finalized that it made some flower decisions difficult. So in the intervening months I looked through countless magazines and on the internet for ideas. I emailed photos of color schemes and flower combinations I liked and would get a sort of vague response saying they could do something like the picture but not quite. I never could get a straight answer from them about what exactly they could and couldnt do with regards to specific photos. Additionally, I had initially wanted them to do the centerpieces as well, but as I sent photos to give them an idea of what I wanted they kept changing the description to whatever was easiest for them to put together. When I asked for price estimates I was again met with a vague response...well it depends on this and that. I responded clarifying the specifics and still didnt get an accurate estimate. When the wedding was about 4 months away I emailed them again asking when I should come back to finalize the flowers. The response was that there was no need for another meeting and that they had what they needed. I found that mind boggling that they somehow knew what flowers I was having at my wedding when I didnt have any idea! I insisted on a second meeting and this time it was with Michaleen herself rather than one of her associates. Michaleen was completely unhelpful saying things like, “well we could have this flower for your wedding, but maybe not. Maybe it would be this one. Its mother nature you know, We’ll just have to wait and see whats available.” I understand that weather and seasons can dictate what flowers are available at a given time, but seeing as she is the flower professional here, I assumed that she would have a clue and could say with some confidence what I could expect. She was also unwilling to do ANY research into some of the flowers and colors I wanted leaving me to do what I felt was her job. I asked her to show me flowers currently in the case in the store to help me see color and texture patterns. She did it begrudgingly and didnt provide much insight. At that same meeting she showed me a specific flower that earlier we had decided was a possibility for my bridesmaids bouquets. I told her that seeing it now, I didnt like the color at all and did the flower come in a different shade? She said yes and that I should come back 2 weeks before the wedding to finalize the flower choices. Leaving this all to the very very last minute made me extremely uneasy (and frankly pissed off). People would ask me what bouquet I was having and I honestly couldnt tell them even though in my mind I had a clear image of what I wanted. When I went back 2 weeks before the date I met with one of Michaleen’s associates who was miraculously warm and helpful. She showed me the flowers Michaleen had set aside for me and there was the same flower I had seen a few months prior. In the same color I said I didnt like! When I pointed out that I had hoped that would be a richer color the woman said that maybe if I had let them know a month or so before they could have done something about it! I had done just that but Michaleen again didnt want to do any legwork to make this bouquet work for me