First, I want to say that Claire, our event coordinator was awesome. If Claire & Ann Marie didn't work the actual event, things would have been a disaster. Serious lack of staff, b...allroom did not open on time, leaving the guests waiting in the hall. Food was late coming out. The cake table left on the dance floor. The bride had to move it to the side so the first dance could occur. This was about an hour after the cake had been cut, so there was ample time for that to be taken care of. We had paid for that cake to be cut and served. By the time that cake was taken back to be cut, a lot of guests had already left. Staff attention to clearing the tables was lacking. The bride & myself had to clear our own tables. Our wedding planner & assistant also helped with clearing tables, collecting our gold chargers, and napkins. This was not their job to do. At one point when I went to look for staff to help, as none were visible, I observed TWO catering staff taking a cart of water to a conference that was going on in the same building. It was told to us that this conference was only booked weeks before our event. If The League was that seriously understaffed, why book a second event at the same time? We were not provided a getting ready room for the bride that was sufficient. Thankfully we had paid for enough rooms in the venue, that we were able to dual purpose the cocktail hour space. The room that we had hoped to have, was given to the conference. What was offered was a very small room, that was not big enough to accommodate the bride & accompanying party. The grooms getting ready room was supposed to be locked at all times, with only two keys to open it. One of which the event coordinator had, and the other one we paid extra for our wedding planner to have. We were told that this room would be secure, and the wedding party could leave their personal belongings in there. After the ceremony, our officiant observed the room left open and catering staff cleaning up in there. The 2 people who were to have keys were no where in sight. After the bridal party pictures, we made our way back to the room to collect cell phones and anything else that might be needed during the reception, and the best man’s wallet was missing. A report of this was made to staff. Approximately 2 hours later, a staff member claimed to “find” the wallet in another room on the floor. Everything was still in the wallet, but later that evening it was discovered that the best man’s debit card had been frozen by the bank for a fraud alert. There had been 8 charges attempted on the card for approximately $1000. A little later in the reception I found that the side doors of that same “secure” room were again wide open, with no one in sight. Part of the conference was being held in a room directly across the hall, and attendees were milling about from that conference. This was very disconcerting, being that the wallet had already been reported as missing, and all the other bridal party, photographers, and videographers had their belongings in there. I do want to give Kudos where they are due. The planning was smooth, communication was good up until the problems started 3 weeks before. Things didn’t start to fall apart until after Claire went on vacation. Once she was back, most everything was able to be addressed in a satisfactory way. The venue beautiful, reception set up perfect, food impeccable. In the end, the day was beautiful. I hope in time our negative memories fade.